Meet Kaydee Perry – Richmond Hill Clinic Lead

Meet Kaydee Perry!

Please join us in welcoming Kaydee Perry as our new Richmond Hill Clinic Lead. Kaydee joined ExperCARE in January 2022 and we recently asked her some hard-hitting questions for your reading enjoyment!

Q: Where are you from?

A: I’m from a little town called Danielsville in Georgia and my husband is in the military, stationed on Fort Stewart. We have lived in Hinesville for over a year.

Q: What did you want to be when you were a child?

A: I wanted to be a veterinarian.

Q: What do you like to do outside of work?

A: I like to read and go to the dog park with my dogs and take them for walks. How many dogs? Two; golden doodle, Maverick, Weiner dog is Basil.

Q: What is your favorite beach?

A: I actually don’t like the beach and prefer the mountains. I like to hike. My favorite trail is the Bloody Mountain Trail in Georgia. Beautiful during sunset.

Q: What is your favorite TV Show

A: Dr. Who

Q: Are pineapples an acceptable topping for pizza?

A: NO!

Q: How has your role changed over the past year? 

A: When I first came to ExperCARE I knew very little. Now, I’m a lot more knowledgeable than I was when I first started and I’m more confident communicating with patients.

Q: What do you enjoy most about your role?

A: I enjoy when I do the follow up calls and the patient is doing amazing and hearing them say that we helped them. That’s my favorite part.

Q: What do you hope to accomplish in your new position?

A: I would hope to be remembered positively. I know that Emily and Sierra were remembered because they made good footprints, and I want to leave my mark on ExperCARE in a positive way.

Q: What is your most memorable interaction with a patient?

A: I had a patient with Sickle Cell Anemia. With these patients they can be upset because they are in pain. She was always nice to me and so respectful. She told me about her whole family and her story. She is the reason I wanted to stay in the medical field and I still think about her and wonder how she is doing.

Q: What makes you proud to be part of ExperCARE?

A: When patients come in they say that we did more than the minimum. That makes me proud because I know we are always going to take the extra step. We are here to help and do more than what we have to for everyone!

Q: If you could give a newer Team member career advice, what would you tell them?

A: Its ok to make mistakes. I have made so many mistakes and I’ve learned from them. There is probably a humongous book called Kaydee’s Mistakes, and that’s ok because I have learned from them. That’s the only way to learn is to try, make a mistake, and fix it.

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Diversity at ExperCARE Drives Innovation and Connection

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At ExperCARE, we believe that our staff’s diverse perspectives and experience bolster our ability to provide excellent service and innovative healthcare solutions.

Each member of our team brings a unique viewpoint to the delivery of healthcare because of their varied life and professional experiences. Our outlooks are shaped by differences in our upbringing, education, military service, age, gender and work experiences. At ExperCARE we believe in embracing those differences. Co-workers with different personalities and perspectives spur each other on to greater creativity, innovation and problem solving.

At ExperCARE we have found that building our team with people that bring different perspectives leads to new ideas. Because our employees have worked in many different geographical areas and worked in both civilian and military sectors, they have been exposed to many different solutions for the challenges we face in healthcare. Consequently, their unique approach and ideas may inspire colleagues to try something new and vice versa. This melting pot of experiences and perspectives often leads to innovative new ideas. In the world of medicine, we have learned that a one-size-fits-all approach does not benefit all patients. Innovation is the key to finding the best solutions and delivering the targeted healthcare that best serves our customers.

Diversity on our team leads to better decision making. By consulting one another on difficult cases, our providers can make better informed decisions and treatment plans. Recent research backs this up. A white paper from the online decision-making platform, Cloverpop, found a direct link between workplace diversity and decision-making. Researchers found that when making a decision, diverse teams out-performed individual decision-makers up to 87 percent of the time.

Finally, diversity in our clinics align us with the diverse demographics in our region.. With a diverse team, we are able to relate to and serve our customers from all backgrounds and walks of life. ExperCARE is growing. Each time we expand, it gives us the opportunity to enter a new community and reach a wider customer base. We enjoy getting to know the ‘personality’ of that community and serving the people in it.

The many benefits of being a diverse team is clear. ExperCARE provides a workplace culture that not only accepts diversity but welcomes and embraces it. Our teams’ individual perspectives and experiences will continue to cultivate innovative healthcare solutions while developing deep connections to the communities we serve.

Transcript from Video
At ExperCARE we are dynamic, but we’re also diverse. We have team members who excel from all walks of life, with all sorts of different backgrounds, and that’s truly what makes us unique and brings the strength to the organization. We see things from all sorts of perspectives and that allows us to better understand what our customers truly want and what they truly need from us.

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Expert Care Starts with Talented, Experienced Leadership Committed to Service

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A true leader is more than just a manager of operations or administrative duties. Leaders inspire, influence and set direction. At ExperCARE, we have developed a leadership team that models our core values of integrity, enthusiasm, compassion, teamwork and loyalty. These values dictate our team members’ actions and responses at all levels of the customer experience from the moment a patient walks in the door until the final check up call.

Daily I witness our team leaders displaying their commitment to these core values and demonstrating how these values benefit our patients, our team and our success as an organization. It’s obvious from working with these individuals how their positive attitudes affect everyone around them, but I’m also so proud to see how their service-oriented actions affect our patients.

We have countless testimonials from patients who were impressed with how our staff treated them with kindness and caring. These patients describe our team members as professional and friendly. They are impressed not only with the convenience and affordability that they expect from an urgent care center, but by the extra steps our clinic takes like staying open to treat a patient who arrived just before closing and calling to check on patients after they have been seen.

Further, I believe that it is our leaders’ commitment to integrity, enthusiasm, compassion, teamwork and loyalty that prompted our nomination to Savannah Magazine’s Best of Savannah eight times. This recognition is affirmation that our leadership team assures the smooth functioning of our organization and has led to the growth that has allowed us to open two additional clinics in the last five years including our newest at 818 Abercorn St. in downtown Savannah.

Our leadership team has a wealth of diverse experiences that inspire our younger team members. For instance, our Medical Director, Dr. Robert A. Mazur, has practiced medicine around the globe including as the chief of emergency medicine at Ibin Sina Hospital in Baghdad, Iraq, while serving with the U.S. Army. Even before joining our team, Robert was impressing his peers and commanders with his integrity and commitment to selfless service earning him the U.S. Army Flight Surgeon of the Year Award.

Another example is Dr. J. David Carson, our Director of Occupational Medicine. The Savannah native has more than 42 years of medical experience including 22 years in emergency medicine. As a leader in his field, he was named the Medical Director of DeKalb County’s Emergency Medical Services and later the Medical Director of Memorial Medical Center. David transitioned into the field of Occupational Medicine, and after 18 years of practicing in this specialty joined us at ExperCARE.

Kari A. Smith, our Director of Business Administration, also has a diverse background in business administration that enhances our daily operations. After graduation with a B.S. in Health and Wellness from the University of New York at Buffalo, NY, Kari worked in fine art studio management, digital art sales, and fundraising for Hunter’s Hope Foundation, a nonprofit dedicated to raising awareness and research funding for Leukodystrophy, a rare genetic disease that is currently without a cure. Kari is a solution-minded, dedicated individual, who in addition to her personal and professional duties devotes her time to humanitarian efforts, leading mission trips to the Dominican Republic and establishing sponsorships for orphans.

Just from these three examples it is apparent that our leaders are passionate about healthcare and committed to caring for people. Each of their unique experiences enhances our delivery of quality, customer-service-oriented healthcare. It has been such a joy to work with this team and I cannot wait to see what we will be able to achieve in the future.

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We Keep Growing! ExperCARE Seeks To Hire More Team Members Who Share Our Core Values

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It’s such a blessing to be able to expand a business during an economic downturn and to be able to offer steady, fulfilling employment when unemployment seems to be climbing. With the opening of our newest ExperCARE clinic in downtown Savannah, we are excited to be adding new team members to fulfill new opportunities in our organization to serve the patients in our new market.

Since opening our first urgent care clinic in Richmond Hill, Georgia in 2009, the key to our success has been our team. In a business like ours where we are treating the sick and the injured, often because they couldn’t get an appointment with their regular doctor, don’t have a primary care provider or because an illness or injury happened outside of normal business hours, it is important to establish trust right away. The integrity, enthusiasm, compassion, teamwork and loyalty displayed by our team members not only makes our patients comfortable sharing their health history with someone “new” but also often leads to them recommending our services to others when they are in need. It’s how we earned accolades such as Savannah Magazine’s Best Urgent Care of Savannah, Bryan’s Best and Savannah Morning News Best of the Best, year after year.

We are excited to offer opportunities to add new team members to our award-winning team who share those core values and a passion for service. Experience in an urgent care setting is not as important as sharing the core values that align with our organization, our mission and our vision for delivering healthcare excellence in our region. At our locations, we offer urgent care, routine care and a full-range of occupational health services as well as comprehensive lab testing, digital x-ray and and access to the expertise of award-winning providers. If you are committed to learning and growing, have a passion for customer-service, are solution-minded and always asking “what else can I do?”-  we’re willing to train you!

Our state-of-the-art facilities offer access to the highest quality healthcare that is convenient and customer-focused.  We are open seven days a week, extended hours and most holidays to accommodate our customers busy lives. If you’re not from the Savannah area, we can tell you the many reasons why people choose to relocate and call Savannah home, every-day. The Lowcountry is known for its mild weather and warm winters, it’s rivers, beaches and gorgeous live oaks draped with Spanish moss. There’s a piece of history on every corner of every block in Savannah, but there’s also trend-setting restaurants, clubs and shops. There are several universities where you can continue your education and lots of options for affordable housing. Whether you’re young and just starting out in life, have a family or looking for a place to eventually retire, Savannah has something for everyone.

Now with three clinics in the Savannah area, our business is expanding and we are looking for those talented individuals who can help us to continue to grow. If that sounds like you, apply today by going to our website https://expercarehealth.com/about-us/join-our-team/

Watch the Video

Transcript of Video

ExperCARE’s truly a special place and it’s special because of the people who are on the ExperCARE team. It all boils down to our core values of integrity, enthusiasm, compassion, teamwork and loyalty. Those are fundamentally who we are. So, it all starts with finding those people on our team or who want to be part of our team that already possess those core values. It is such an exciting place to build a business, living in the Lowcountry. We have beautiful Savannah, the rivers, beaches; we have the ports and we have so much industry, so much history here. It’s such a truly special place. And, so, if you may be interested in a career in healthcare, whether you have experience or not, we always say we can teach you to do anything when you have those fundamental values that align with our organization.

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Women Who Rule Campaign: Catherine Grant Chosen as a “Leader of Change”

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Last month was ExperSPECIAL for me, as I was chosen to serve as a “leader of change” for the United Way of the Coastal Empire’s Women Who Rule campaign. It was a true privilege and honor to tell my story about the women who rule in my life. I was also given the opportunity to showcase ExperCARE and the many things it has taught me over the past 11 years.

This year, due to unprecedented times, the entire campaign was virtual- instead of an in-person panel discussion. But the show must go on! So, I was honored to virtually ‘sit’ alongside three esteemed community change-makers this year and share my story. Cecilia Arango (of Thomas & Hutton), Mary Noelia (of Latin Chicks & Mint to Be Mojito Bar), Edna Branch Jackson (former Mayor of Savannah), and I were interviewed live on Facebook about our opportunities as leaders. 

Before we get too far, I’d like to explain what Women Who Rule is. It’s a social media campaign that raises money and awareness to provide women access to dependable transportation. Championed by United Way WOMEN UNITED®, the campaign features the stories of women leaders and local change-makers from all walks of life. I am honored to be chosen as one of the voices and hope it inspires others to give and do more good in our community. 

Jennifer Abshire Davis from Abshire Public Relations visited me in my office to host a masked interview. During it, I was given the opportunity to share my insight on running a business, my stories of all the inspiring women in my life, and the honor it is to be a mom of two (soon-to-be three)! I am thankful for the opportunity to highlight and support the Women Who Rule campaign. The campaign raised over $30,000 just last week and will help hundreds of women in need across our community. 

“If your actions create a legacy that inspires others to dream more, learn more, do more and become more, then, you are an excellent leader.” -Dolly Parton

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Congrats to our CEO, Catherine Grant: “The Face of Entrepreneurship”

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Savannah’s coveted South Magazine composes a special edition every five years to highlight some of the south’s most trusted, ambitious, and talented leaders. This publication is described as,”A bold declaration of the richness of the South, of the majestic talents, relentless ambition and singular vision that reside just behind each face you pass in your travels,” according to magazine editors. 

Did you hear the incredible news?! Alongside dozens of other successful faces and businesses that shape our communities, ExperCARE’s Founder/CEO and fearless leader, Catherine Grant, earned the praise and title “The Face of Entrepreneurship”. This comes at no surprise to anyone who has had the opportunity to meet or work with her.

Catherine is a change maker at heart, an innovator and trailblazer in healthcare, a wife, a mother, and a servant leader. Catherine started her business venture with ExperCARE Urgent Care in 2009 in Richmond Hill, then known as The Urgent Care Center of Richmond Hill. Six years later, ExperCARE expanded, adding a  location on Mall Blvd in Savannah to serve and reach  even more people, and they are currently in the process of opening a third location in the near future.

On behalf of the entire ExperCARE team, we are thankful for an opportunity to celebrate the vision, innovation and inspiration  that Catherine brings our lives day in and day out as well as her unwavering commitment to excellence ! She’s dedicated, beyond compare, to everything she’s a part of. South Magazine writes, “These are the faces of the people who are creating the new South through the sweat of their brow and the depth of their passions. But if you never look closer you may never know how deep that passion goes, and what it has accomplished.” And Catherine is just that!

Amidst some of the most unprecedented times, we are reassured to be le by Catherine ; knowing  that our team and our customers couldn’t be in more caring hands! .

Read the write-up on Catherine, here: http://www.southmag.com/Faces-of-the-South-The-Trilogy-Edition/Catherine-Grant-is-the-Face-of-Entrepreneurship/

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Now Hiring: Experienced Bookkeeper and Administrative Assistant

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Qualified applicants should have extensive knowledge and experience utilizing QuickBooks, experience related to medical practice is a plus. Experience assisting with administrative tasks, including effectively utilizing Microsoft Excel and Word is required. Candidates should have a can-do attitude, be self-starters and resourceful. Solution-minded approach to day to day challenges is required. Interested, qualified applicants should send their…

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ExperCare Welcomes J. David Carson, MD as Director of Occupational Medicine and Associate Medical Director

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It All Started with a Dance

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“Still Alice” is a book that tells the story of a woman with early onset Alzheimer’s. My good friend and business partner, Catherine Grant, first told me about this book, as she read it to prepare herself for her role in the dancing competition “Dancing Stars of Coastal Georgia”, which was held a few weeks ago.

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