An article from Reflections Richmond Hill, Spring 2022 Issue

WORDS BY DR. JAY JAY HENDRIX  PHOTOS BY ERIN HIXSON PHOTOGRAPHY

My heroes make waves. They have common attributes: brave, resourceful, yet humble – living as if rules are “guidelines” and traditional roles are to be challenged. As a consequence, they’re amusingly misunderstood.

Who inspires you?
A family member, neighbor, celebrity, or teacher? Perhaps a parent who set a standard and held you to it? People with traits you admire and aspire to imitate?

Catherine Grant’s mother emphasized one of the same valuable lessons for her daughter as my dad did for me: Never need to depend on someone to take care of you. No doubt, given her example, her daughters will perfect this strength.

Raising three daughters is an enormous challenge in itself. Ask me how I know. When considering the possibilities for Catherine’s girls, a familiar saying comes to mind, “If you see her, you can be her.” Little girls need examples in a variety of roles to know they have options. Sometimes rather than plotting a course for us to follow, the people we admire inspire us instead on an uncharted journey.

“Who inspired you?” I asked.

Encircled by stacks upon stacks of books confirming her thirst for growth, Catherine answered without a second of hesitation, “My mom.”

She vividly described an iconic mother-figure, content to earn the “degree of Mrs.,” required to shift direction by a marriage that didn’t work, a twist among many that would set the foundation for the building of her daughter’s tenacity. Beyond the quintessential story of a mom needing to work with her child in tow, the stage was set for an inquisitive daughter to inherit a relentless work ethic and commitment to excellence. Catherine was eight when her mother re-married. Poppy, as he was lovingly known, became a piece of her balance. With his selfless love and encouragement, he helped her mother lay the foundation- the forging of an entrepreneur. She learned early that work was her way to achieve her goals, and she set sail on that sea.

Catherine’s accolades and accomplishments are expanding in much the same fashion as the business she co-founded. Since opening the first urgent care center in Richmond Hill in 2009, she has been stacking recognitions and awards as neatly as the books surrounding her CEO chair. With her at the helm, ExperCARE is opening a fifth location.

Motivated to be a part of the solution to what she considers to be a “broken” system, Catherine envisions “healthcare the way it should be,” patient-focused with an improved standard of care. “People deserve better care,” and together with her leadership team, ExperCARE is advancing that mission.

Leadership, business fundamentals, self-improvement, and biographies make up Catherine’s reading collection, but she is clear about her Source. One of her guiding Bible verses is from Philippians 4:13 “For I can do everything through Christ, who gives me strength.”

“We all need a True North.” Catherine relies on her relationship with Jesus to provide truth, wisdom, and discernment. “I want to have a tangible impact by helping others experience Him.”

What are you building?

Catherine’s answer to this question again hails her mother’s recurring influence. She believes that what we hear as children becomes our inner voice, and she heard the incessant message, “With hard work, you can be and do anything.” Work does not intimidate Catherine, nor does challenge. In fact, challenge propels her to thrive. The inner voice she now conjures in the face of adversity repeats, “You were created for this.” Together with Scott, her husband, counsel, and confidant, the Grant’s are building full steam ahead.

Catherine’s waves extend beyond business to create broader change for a better world. Alzheimer’s, childhood cancer, and United Way fundraising; serving on boards for community development and healthcare advancement; and volunteering to mentor future business leaders are among her commitments to advocacy.

All of the accomplishments in her wake haven’t changed Catherine’s ultimate goal: to be more like the person who inspires her by exemplifying unconditional love. “In a broken world, my mom has been able to love others even when they were not easy to love.”

Her three young daughters, Grayson 12, Madison 9, and Emerson 1, are watching, and if their mother’s accomplishments seem impressive, I predict a tsunami. Catherine describes them as fearless and passionate. Grayson helped build the recycling program at school, and together with sister Madison, they worked diligently to raise funds for a clean water project in Zimbabwe. Their mom recognizes that her most important role is to encourage her daughters to become all that they were created to be, just like the person who inspired her.

Our daughters are watching; and so are our sons. May we inspire them and others to make waves. Waves are shifting and fading, but the changes they create are immensely powerful, enduring, and inspiring. May we never underestimate ripples.

ExperCARE Health is a longtime supporter of The Ronald McDonald House Charities and has renewed their partnership for the 2022 year. After a challenging year, RMH Charities hold a special place in the heart of ExperCARE CEO and Founder, Catherine Grant.

“We are grateful to be able to support the Ronald McDonald House again this year. The work they are doing in our community, and beyond, makes such a meaningful impact to the families they serve,’ shares Grant,  ‘Last year, I got to understand on a more personal level the enormous blessing the Ronald McDonald House is, shortly after my niece was born at only 31 weeks. My sister and brother-in-law were able to stay there, very close to the children’s hospital in Philadelphia, so that they could focus all their time and energy on our sweet Mabry throughout her time in the NICU. The house provided an incredible home away from home for them during a very challenging time. We will forever be grateful to them and are honored to help pay that forward to hopefully bless others in their time of need.”

The Ronald McDonald House in Savannah provides a home away from home for seriously ill or injured children and their families who are receiving treatment at local area hospitals. “We’re serving every illness and injury in children from newborns to 22 years of age, said RMH CEO and Executive Director, Bill Sorochak. “Every dollar raised and donated to Ronald McDonald House Charities of the Coastal Empire stays here in our community, not a single penny leaves. With our newest Corporate Sponsor, ExperCARE, their sponsorship & donations are making an immediate impact in our mission, and we can see that in our families’ faces.”

 

Last year, the Ronald McDonald House provided 4,500 family-night stays. The Savannah House has been serving families since 1987, and with its 13 rooms, compassionate and dedicated staff, it may be the most important house a child will ever visit. To learn more about Ronald McDonald House, and the good they do in our community, click here.

 

What could be more immediate than your health? What could be a more pressing and time-sensitive issue? And yet, for decades the health industry expected patients to wait for hours in an emergency room or for weeks to make an appointment with their regular provider.

We saw this dilemma on the faces of my friends and family members who turned to us for help with their medical issues because they had nowhere else to go. It’s what inspired us to find a solution by opening our first urgent care location in June of 2009. The concept was simple, and effective. Quality, on-demand healthcare. No appointment necessary. No long waits. You can use your insurance, or pay affordable cash rates. But above all, access to quality healthcare you can trust, before a small problem festers and becomes a bigger one.

Nearly 12 years later, ExperCARE’s continuous expansion and growth supports the concept of  on-demand healthcare filling a much needed void in our healthcare system and in our communities. In a country that has same-day delivery for goods and services and instant delivery of entertainment, why should we wait three weeks, and sometimes three months(!!) to address a medical concern?

And yet, around the country, many people continue to wait because they don’t have access to the type of on-demand, high-quality healthcare that ExperCARE provides. According to a Merritt Hawkins study in 2017, a survey conducted in 15 major cities and 15 mid-sized markets of the United States, on average, it takes 24 days for new patients to get an appointment with a physician. That wait is even longer in Savannah, which averages 35 days. The study found that even cities with the highest doctor-to-patient ratios had long wait times.

Patients seek on-demand healthcare because of their busy schedules and the unpredictable nature of illnesses and injuries. Many can’t afford to take time off work to see a doctor or don’t want to cash in their hard-earned vacation time to sit in a waiting room.  This is one reason why our customers and their families love that we are open seven days a week, extended hours. In addition, our facilities are also open throughout the workweek to maximize availability when it is most convenient!

Did you know that at ExperCARE, we also partner with and support employers with their occupational health programs by offering a full-range of services such as drug and alcohol testing, physicals, PFT’s, audiometry, immunizations and experienced workers compensation injury evaluation and management. We understand how to serve both the employer and the employee while treating the injury appropriately and efficiently, minimizing the need for lost time, OSHA recordability, and unnecessary work restrictions.

ExperCARE’s most recent expansion and continued growth is proof that this model is benefitting not only patients and their families but also employers, providers and insurers by decreasing crowding in Emergency Departments and offering an effective alternative to healthcare access.

The fact that all major insurers have embraced our delivery model is just another example of how ExperCARE’s model of on-demand access to healthcare is also benefiting the insurance industry. The consumer-driven business model saves insurers money because people are more likely to seek non-emergent medical attention in an appropriate setting such as an urgent care versus an Emergency Room, if it’s accessible, convenient and affordable. Early detection and treatment could head off a more serious illness that might result in more expensive hospitalization or emergency care.

ExperCARE’s access to healthcare model is the wave of the future. Stop by and see Why!

Transcript of Video

We’ve been delivering care since June 1 of 2009 in Richmond Hill. I had moved to Richmond Hill not too long before that. At the time I was seeing friends and family members in my kitchen sometimes because there was nowhere to go.

There’s such a need for on-demand medical care. This whole idea of retail medicine and on-demand health care when you need it that’s not a compromise was an industry that was being born again and so I think the complement of being in this community that had a need with an industry that was on it’s way up was really an exciting time.

So, June 1, 2009 we opened our doors in Richmond Hill. And the second location is next to Dick’s Sporting Goods in Savannah right on Mall Boulevard. And our third and newest location downtown on Abercorn. It is so exciting. Who knows where we’re going to go next? Stay tuned.

It’s official! We are OPEN for business! Mayor Van Johnson helped us in celebrating the official opening of our new historic Savannah location with a ceremonial ribbon cutting on Monday, November 23rd. Also in attendance for the Ribbon Cutting, ExperCARE’s Medical Director Dr. Robert Mazur, Director of Occupational Medicine Dr. David Carson, ExperCARE’s Founder and CEO Catherine Grant, Co-Founder and President of Grant Homes, Inc and Grant Built, D. Scott Grant, and several other members of our award-winning, ExperCARE team. Thank you to Savannah’s WJCL and Connect Savannah for covering this milestone event!

ExperCARE’s newest clinic will be the first of its kind in the downtown area, expanding its reach to downtown business owners, residents and out-of-town visitors. Thank you Savannah for the warm welcome, visits and letters making us feel right at home in downtown Savannah. This is ExperCARE’s third convenient location in the area.

Scott Grant of Grant Homes, Inc and Grant Built was the mastermind behind the incredible building renovation project which was done in partnership with the principles of commercial real estate company, Gilbert & Ezelle, a Cushman & Wakefield Alliance partner.  Gilbert & Ezelle are now located and operated on the second floor of the building with ExperCARE occupying the ground floor. The newly renovated, 2,000-square-foot clinic at 818 Abercorn St. is now open from 8 a.m. to 7 p.m. Monday through Friday and 8 a.m. to 4 p.m. on weekends. The state-of-the-art facility is equipped to handle a full-range of heath care needs, including but not limited to urgent care, such as illness, injuries, stitches/splinting and a full range of lab services, as well as routine care and occupational medicine such as physicals, drug and alcohol testing, PFTs, audiometry and access to an experienced board-certified provider, every hour that they are open.  ExperCARE offers digital x-rays on site that are overread by a board-certified Radiologist every hour they are open.  In addition, all types of COVID testing, including rapid antigen testing, PCR testing and antibody testing.

ExperCARE is In-Network with major health insurers and never requires an appointment. However, for patient convenience, you can book ahead on their website.  Affordable cash rates are also available. ExperCARE is locally owned and operated with three locations. The Richmond Hill clinic opened in 2009, followed by the expansion into Savannah on Mall Boulevard in 2016 and the newest downtown location on Abercorn Street in 2020.

To learn more about our services, our team, or see the answers to our frequently asked questions, please explore our website!  We look forward to serving you and becoming your most-loved healthcare resource in the region!

After having just opened our newest downtown location on Abercorn Street, Nov 16th, we were thrilled to sponsor the Downtown Business Association’s first in-person meeting on Nov. 18. It was a pleasure to meet and mingle with the downtown business owners who will be a huge part of our new downtown clinic. We were able to share with them not only the award-winning urgent care and routine care services we offer, but also the full range of occupational medicine services, including experienced workers compensation injury evaluation and treatment, drug and alcohol testing, PFT’s, audiometry, lab and radiological testing, rapid and PCR COVID testing and much more.

We received so much positive feedback from the attendees and association members  regarding the opening of our state-of-the-art clinic in the downtown market and the significant improvement of access to excellent quality healthcare, that is in-network with insurance!  DBA members were also excited about the access for residents and the many visitors that travel to Savannah every year.

Visit Savannah President Joe Marinelli’s presence as the keynote speaker at the event was also fortuitous. Although we expect downtown businesses and residents to make up the majority of our patients, our business model also includes service to tourists visiting our great city. We are so grateful for hospitality leaders like Mr. Marinelli’s team who have done their best to encourage tourism this year and are making plans for a better 2021. We’re excited to be in the position to serve as downtown Savannah’s most-loved healthcare provider, especially as the economy and tourism industry continue to grow into the next year.

Link to Video

https://fox28media.com/news/local/downtown-business-association-visit-savannah-discuss-future-of-savannahs-tourism

Transcript of Video

Local businesses in downtown Savannah were hit pretty hard during the height of the Covid 19 pandemic, but city officials say tourists are slowly coming back to town. The Downtown Business Association and Visit Savannah leaders held their monthly luncheon today to keep business owners updated. Fox 28’s Cody Thomas was there and gave a look into the future of Savannah’s tourism during the pandemic.

Visit Savannah President Joe Marinelli calls the current state of Savannah’s tourism a “tale of two stories.”

“Sunday night, Monday, Tuesday, Wednesday, our occupancies continue to be low, generally in the 45 to 55 percent range. But on the weekends, Thursday, Friday, and Saturday nights, our occupancies are getting up into the mid-70s and even mid-80s,” Marinelli said.

Marinelli said the good news is leisure travelers are coming back into town, but the bad news is there are still few business travelers and no conventions, or meetings, which keep the weekday numbers down.

“All of those kinds of events really stimulate higher occupancy numbers where we would typically be in the 70 percent range mid-week, and in the 90 percent range on the weekends,” he said.

He also said hotel/motel tax collections are running at about 48 percent of what they expected this year. But one of their main focuses remains on the Visit Savannah campaign which aims to get drive-market visitors into town.

“When tourism gets back to normal, we feel confident that we’ll rebound,” J. Parker Limited Owner Dale Parker said.  J. Parker Limited in Savannah was shut down most of April. Dale said local traffic is what kept them afloat. “That can make the difference between a business surviving and not,” Parker said.

Catherine Grant also just opened Expercare Health downtown on Monday and said though there were challenges, she’s confident in the community’s support.

Catherine Grant, CEO/Founder of Expercare Health: “It’s everything, we love to serve the visitors that come, of course for their intermittent needs, but being able to serve the communities that you live in is what it’s really all about,” Grant said.

Marinelli also said they’re continuing to market toward cities that have nonstop air service to Savannah’s airport.

Continuing its commitment to convenient, efficient and consistent healthcare, ExperCARE opened a third location in downtown Savannah on Monday, Nov. 16, 2020. The new, 2,000-square-foot clinic at 818 Abercorn St. will open from 8 a.m. to 7 p.m. Monday through Friday and 8 a.m. to 4 p.m. on weekends. The state-of-the-art facility is equipped to handle routine care, occupational visits such as employment physicals and drug and alcohol screenings, as well as urgent care, including stitches, digital x-rays, splinting, etc.. A provider and a board-certified radiologist are always available on site. “We don’t believe our patients should have to sacrifice service for convenience,” said Founder and CEO Catherine Grant. “When you’re sick or injured, you want to be seen right away in a clean and convenient location by a highly-qualified provider who accepts your insurance. We strive every day to offer the highest level of personal care and are thrilled to be adding a location in historic downtown Savannah.

As the new year comes around so too do the resolutions, “the new year, new me” mentality, and folks flooding in to get gym memberships. Now that a were are well into the new year of 2020, many of us realize it’s not so simple to stick to those life altering changes.

So how can we integrate healthy habits into our daily lives so that they are sustainable? At ExperCARE, we like to stress playing for the long game. When we try to change everything all at once it doesn’t always work… but making small shifts are easier to maintain long term. Here are five habits to add to your lifestyle:

  • Add a Walk to Your Daily Routine

Your brain needs a break at work, take twenty minutes and go on a walk. Ask a friend or colleague to join you, it’ll give you time to socialize AND exercise. By doing this, you’ll notice an increase in energy levels throughout the work day.

  • Try to Multi-Task

We all have those points in the workday where we feel as though we could be doing something else more productive, right? You should try to double task! Return someone’s phone call while going on a walk. Do some reps (crunches, curls, pushups) while you’re on a conference call. Listen to a book or podcast designed to help you grow while commuting to and from work or school.

  • Cook double

Less is not more in this situation. Make an effort to cook double batches of your dinner. Especially on the weekends, strive to cook extra, freeze it and use it for dinner or lunch when you’re in a rush! There’s a healthy meal right at your fingertips!

  • Pack Your Lunch the Night Before

Let’s face it! It’s so much easier to run out and go through the drive through on your lunch break. But… it’s so much healthier to pack a lunch from home. Each night, take 10 minutes to put leftovers in a container or bag some carrots, fresh fruit and a sandwich for the next day. Pro tip: leave a sticky note on the door out of your house, to remind yourself to grab your lunch on your rush out the door in the morning.

  • Drink Lots of Water

Make it a part of your day! When you feel fatigued, it’s often times because you are dehydrated. Grab a big bottle of water at the beginning of every day, have it sitting in your line of vision throughout the day and make a conscious effort to drink, drink, drink. Set alerts on your phone every couple of hours as a reminder. It’s great for your skin, digestive and circulatory systems, and helps . Achieve and maintain a healthy weight.

If this still seems overwhelming, think even smaller… Start by doing just one of these new healthy habits each week. Focus on your achievements, not your setbacks.  Celebrate your successes.  This will help create momentum and increase your chances of sustained success.  You’ve got this!

Trick or Treat! It’s almost time to bring out the spooky spirit in all of us. Halloween is right around the corner and ExperCARE wants to help you prepare! Here are some important safety reminders to keep you and your kids safe, and not spooked, during our favorite haunted holiday: 

Costume Check

Whether you decide to dress as Batman, a witch, or Cinderella… Let’s make sure you can see through your scary masks. We also want to be sure the cars driving by can see you. If you are wearing dark colors, parents consider putting reflective tape on both sides of their costume. Try to refrain from wearing overly baggy costumes, to avoid trips and falls on such a fun holiday night. It’s also a fun idea to wear a glow stick or carry a flashlight so you can see every spooky step you take. 

Trick-or-Treat Reminders 

We don’t like tricks, but we do love treats! As you go door to door on Halloween night, remember to avoid the houses without their lights on. When you find the ones with their lights on, stay on the porch… There’s no need to enter anyone’s home unless they are close family or friends. If you are under the age of 12, parents please accompany your little ones at night. If you are old enough to trick-or-treat on your own, remember to stay with your group and encourage everyone to stay on the sidewalk. 

Candy Concerns

The treats at the end of the night are one of the best parts of Halloween! When you get home after a fun night in costume, let the fun continue! Have your trick-or-treater dump out their candy,  spread it out in a pile on the floor, and take a look at everything they’ve brought back! Throw away anything that looks opened or tampered with. Also, make sure they haven’t picked up anything they might be allergic to. Homeowners, this is where you come in! Display a teal pumpkin on your porch to let trick-or-treaters know that you have non-food treats for those that have allergies.

Driver & Homeowner Cautions

If you are on the road on the evening of October 31st, proceed with caution. Drivers should eliminate any distractions, drive below the speed limit in residential areas, and  keep an eye out for kids crossing the street. If you live on/near a busy road, consider taking your trick-or-treater out before the sun goes down or to a neighborhood with less traffic. If you are lucky enough to stay home and see all the festive costumes come to your door, remember to clear your walkways, stairs and porches. Turn on as many outdoors lights as possible so trick or treaters can get to you with ease!

Last but not least, have fun! Share your Halloween photos with all of us at ExperCARE by going to our Facebook. We can’t wait to see all of our patients, family, and friends in their spookiest costume! Have an ExperSpecial Halloween!

5 Tips from ExperCARE

Ready or not… here it comes! A fun, hot summer has come to a close and it’s time for back to school. Back to school means early mornings, a daily routine, hours of classes, and a chance for kids to learn, grow, and become more independent. But school can also translate to a place of sneezing, sniffles, and sharing more than just your child’s summer memories. Here are five tips to help keep the back to school transition as healthy and germ-free as possible! 

  1. Get Plenty of Sleep: Sleep is even more important than you think. Setting a bedtime routine and a consistent sleep schedule helps improve your child’s physical and emotional health, and also plays an important role in how they perform in school. Children aged 6-13 are supposed to get 9-11 hours of sleep. But why? Between school, friends, chores, sports, after school activities, and homework… Their bodies and brains need a break. 
  2. Maintain a Healthy Diet & Drink Plenty of Fluids: A strong immune system helps ward off those illnesses floating around the school hallways. Breakfast, as you know, is the most important meal of the day… especially for our kids. A balanced breakfast jump starts their day and gives them the brain power and capability to maintain steady energy from the time they leavethe house in the morning to the time they get home. If you’re able, pack a healthy lunch for your child. Make it fun, colorful, and delicious so that they’ll enjoy the meal. After they hop off the school bus, prepare a nutritious after-school snack for them like fruits, veggies, string cheese, or protein.  Allow them to grocery shop with you, so they can help pick out these healthy snacks and lunches… It’ll make it more fun! It’s also important to have your child drink lots of water. Hydration is critical for proper immune system function. Drink early (starting first thing in the morning) and drink enough (according to the American Academy of Pediatrics, a child of about 88 pounds should drink 5 ounces of cold water every 20 minutes). Don’t forget about hydrating before and after outdoor activities and sports.
  3. Be Up-to-date on Your Vaccinations: It can seem overwhelming as a parent, but vaccines are some of the safest and most effective medicines we have. The CDC, the American Academy of Pediatrics, and the American Academy of Family Physicians recommend a vaccination schedule that covers about 14 different diseases. Vaccinations not only protect your child from deadly diseases, but they also keep other children safe.
  4. Stay Active: Physical activity helps prevent and reduce health problems for our children. When kids are active, their bodies can do the things they want them to do. Teaching them these healthy, active habits at an early age helps lead to a lifetime of enjoying physical activity, especially as schedules get busier, demands are heightened at school, and sports become more competitive. Active lifestyles translate to a healthy weight, better sleep, stronger muscles and bones, and a more positive perspective on life.
  5. Wash Your Hands Regularly :It’s such a no brainer, and seems obvious, but often times is forgotten. Encourage your kids to get in the habit of washing their hands after coughing, sneezing, petting animals, eating food, using the bathroom, and just regularly. Every time your child touches someone or something they risk spreading germs. 

And of course, if your child comes down with the back to school bug (or runs a fever), keep them home and away from school to protect that bug from spreading.