Ripples

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An article from Reflections Richmond Hill, Spring 2022 Issue

WORDS BY DR. JAY JAY HENDRIX  PHOTOS BY ERIN HIXSON PHOTOGRAPHY

My heroes make waves. They have common attributes: brave, resourceful, yet humble – living as if rules are “guidelines” and traditional roles are to be challenged. As a consequence, they’re amusingly misunderstood.

Who inspires you?
A family member, neighbor, celebrity, or teacher? Perhaps a parent who set a standard and held you to it? People with traits you admire and aspire to imitate?

Catherine Grant’s mother emphasized one of the same valuable lessons for her daughter as my dad did for me: Never need to depend on someone to take care of you. No doubt, given her example, her daughters will perfect this strength.

Raising three daughters is an enormous challenge in itself. Ask me how I know. When considering the possibilities for Catherine’s girls, a familiar saying comes to mind, “If you see her, you can be her.” Little girls need examples in a variety of roles to know they have options. Sometimes rather than plotting a course for us to follow, the people we admire inspire us instead on an uncharted journey.

“Who inspired you?” I asked.

Encircled by stacks upon stacks of books confirming her thirst for growth, Catherine answered without a second of hesitation, “My mom.”

She vividly described an iconic mother-figure, content to earn the “degree of Mrs.,” required to shift direction by a marriage that didn’t work, a twist among many that would set the foundation for the building of her daughter’s tenacity. Beyond the quintessential story of a mom needing to work with her child in tow, the stage was set for an inquisitive daughter to inherit a relentless work ethic and commitment to excellence. Catherine was eight when her mother re-married. Poppy, as he was lovingly known, became a piece of her balance. With his selfless love and encouragement, he helped her mother lay the foundation- the forging of an entrepreneur. She learned early that work was her way to achieve her goals, and she set sail on that sea.

Catherine’s accolades and accomplishments are expanding in much the same fashion as the business she co-founded. Since opening the first urgent care center in Richmond Hill in 2009, she has been stacking recognitions and awards as neatly as the books surrounding her CEO chair. With her at the helm, ExperCARE is opening a fifth location.

Motivated to be a part of the solution to what she considers to be a “broken” system, Catherine envisions “healthcare the way it should be,” patient-focused with an improved standard of care. “People deserve better care,” and together with her leadership team, ExperCARE is advancing that mission.

Leadership, business fundamentals, self-improvement, and biographies make up Catherine’s reading collection, but she is clear about her Source. One of her guiding Bible verses is from Philippians 4:13 “For I can do everything through Christ, who gives me strength.”

“We all need a True North.” Catherine relies on her relationship with Jesus to provide truth, wisdom, and discernment. “I want to have a tangible impact by helping others experience Him.”

What are you building?

Catherine’s answer to this question again hails her mother’s recurring influence. She believes that what we hear as children becomes our inner voice, and she heard the incessant message, “With hard work, you can be and do anything.” Work does not intimidate Catherine, nor does challenge. In fact, challenge propels her to thrive. The inner voice she now conjures in the face of adversity repeats, “You were created for this.” Together with Scott, her husband, counsel, and confidant, the Grant’s are building full steam ahead.

Catherine’s waves extend beyond business to create broader change for a better world. Alzheimer’s, childhood cancer, and United Way fundraising; serving on boards for community development and healthcare advancement; and volunteering to mentor future business leaders are among her commitments to advocacy.

All of the accomplishments in her wake haven’t changed Catherine’s ultimate goal: to be more like the person who inspires her by exemplifying unconditional love. “In a broken world, my mom has been able to love others even when they were not easy to love.”

Her three young daughters, Grayson 12, Madison 9, and Emerson 1, are watching, and if their mother’s accomplishments seem impressive, I predict a tsunami. Catherine describes them as fearless and passionate. Grayson helped build the recycling program at school, and together with sister Madison, they worked diligently to raise funds for a clean water project in Zimbabwe. Their mom recognizes that her most important role is to encourage her daughters to become all that they were created to be, just like the person who inspired her.

Our daughters are watching; and so are our sons. May we inspire them and others to make waves. Waves are shifting and fading, but the changes they create are immensely powerful, enduring, and inspiring. May we never underestimate ripples.

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Diversity at ExperCARE Drives Innovation and Connection

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At ExperCARE, we believe that our staff’s diverse perspectives and experience bolster our ability to provide excellent service and innovative healthcare solutions.

Each member of our team brings a unique viewpoint to the delivery of healthcare because of their varied life and professional experiences. Our outlooks are shaped by differences in our upbringing, education, military service, age, gender and work experiences. At ExperCARE we believe in embracing those differences. Co-workers with different personalities and perspectives spur each other on to greater creativity, innovation and problem solving.

At ExperCARE we have found that building our team with people that bring different perspectives leads to new ideas. Because our employees have worked in many different geographical areas and worked in both civilian and military sectors, they have been exposed to many different solutions for the challenges we face in healthcare. Consequently, their unique approach and ideas may inspire colleagues to try something new and vice versa. This melting pot of experiences and perspectives often leads to innovative new ideas. In the world of medicine, we have learned that a one-size-fits-all approach does not benefit all patients. Innovation is the key to finding the best solutions and delivering the targeted healthcare that best serves our customers.

Diversity on our team leads to better decision making. By consulting one another on difficult cases, our providers can make better informed decisions and treatment plans. Recent research backs this up. A white paper from the online decision-making platform, Cloverpop, found a direct link between workplace diversity and decision-making. Researchers found that when making a decision, diverse teams out-performed individual decision-makers up to 87 percent of the time.

Finally, diversity in our clinics align us with the diverse demographics in our region.. With a diverse team, we are able to relate to and serve our customers from all backgrounds and walks of life. ExperCARE is growing. Each time we expand, it gives us the opportunity to enter a new community and reach a wider customer base. We enjoy getting to know the ‘personality’ of that community and serving the people in it.

The many benefits of being a diverse team is clear. ExperCARE provides a workplace culture that not only accepts diversity but welcomes and embraces it. Our teams’ individual perspectives and experiences will continue to cultivate innovative healthcare solutions while developing deep connections to the communities we serve.

Transcript from Video
At ExperCARE we are dynamic, but we’re also diverse. We have team members who excel from all walks of life, with all sorts of different backgrounds, and that’s truly what makes us unique and brings the strength to the organization. We see things from all sorts of perspectives and that allows us to better understand what our customers truly want and what they truly need from us.

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ExperCARE Thanks Savannah Concierge Group

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Since ExperCARE opened its newest urgent care clinic at 818 Abercorn St. in downtown Savannah November 2020, new patients have streamed in, often referred to the clinic by concierges at various hotels and vacation rentals.

To thank these concierge leaders for placing their faith in ExoerCARE’s convenient, high-quality service, we hosted a socially-distanced, COVID-friendly luncheon for the Savannah Concierge Group on the outdoor patio at Collins Quarter at Forsyth on Thursday, Feb. 4.

The Savannah Concierge Group was established as a concierge networking group by Mickey Minick of Kelly Tours, well known for taking out-of-town tourists to all of Savannah’s most beloved places in comfort and style.

At the luncheon, ExperCARE’s Vice President of Operations Spencer Gambrell welcomed the group at lunch and then took them across the street for a tour of the new state-of-the-art clinic and a question-and-answer session with ExperCARE’s highly-skilled and professional team.

“We are so grateful for the generous support we have received for our newest location,” said ExperCARE Founder and CEO Catherine Grant. “We wanted to personally thank the concierges for referring business to ExperCARE and let them see for themselves everything our clinic has to offer their guests.”

If you are ready to book your appointment so you can experience our award winning healthcare at ExperCARE click here.





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ExperCARE Leads the Way as On-Demand Service Changes Healthcare 

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Urgent care centers like ExperCARE have been popping up across the country as shifting consumer demands drive the healthcare system to adapt to the needs of a more mobile and convenience driven society.

ExperCARE first opened its doors in Richmond Hill in 2009 when the emergence of convenient, on-demand healthcare was just starting to take root.  The Urgent Care Association (UCA) recently reported that the number of Urgent Care centers has grown from 6,100 in 2013 to 9,616 in 2019; a 58% increase. According to the UCA 2019 Benchmark Report, the presence of urgent care centers continues to grow and they recognized almost 10% growth in 2019 vs. the previous year. .

ExperCARE has grown along with the industry,  opening its second location in 2015 and a third location, in downtown Savannah, in 2020. What is driving the growth of urgent care clinics like ours?   Urgent care offers the convenient, efficient, and quality care that consumers want.

Like many urgent care centers, ExperCARE is open seven days a week with extended evening and weekend hours. We allow patients to book ahead if they prefer,  but the majority of our visits are from walk-in, on-demand service. The UCA report found that 92% of patients reported seeing a provider in 30 minutes or less at urgent care centers, with no appointment necessary. Compare that to the average wait time to see a primary care physician in Savannah (61 days) and you can see why urgent care centers now account for 29% of all primary care visits in the country.  ExperCARE is very comfortable and experienced with providing patients with the routine care they need to stay healthy.

Urgent care services are a cost saver for insurers, employers and patients. ExperCARE is in network with all major health insurance and also offers affordable cash rates.  After normal doctor’s office hours patients have two choices: emergency room or urgent care. A 2016 study in the Journal of Emergency Medicine found that ER treatments cost about 10 times more (an average of about $2,200) than treatment for the same diagnosis in an urgent care center (about $168).

Over the last five years, the number of primary care office visits have steadily declined as more patients have sought the convenience and money-saving services of urgent care. The innovation and competition created by urgent care centers has prompted traditional practices to offer more same-day appointments, convenient hours and communication methods. This is creating a future healthcare model that will be more responsive to patient needs.

Currently, one-quarter of patients seeking care at urgent care centers are unaffiliated with a primary care provider or medical home, according to the UCA Benchmark Report. Younger and often healthier patients aren’t looking for long-term relationships with care providers. These consumers, who may be paying out of pocket or paying high deductibles, just want to feel better fast and pay less.

Urgent care centers like ExperCARE are improving patient outcomes while reducing costs and expediting service. We are proud to be a forerunner in providing convenient, efficient and compassionate care.  Make ExperCARE your first choice for on-demand healthcare.

Video

https://www.dropbox.com/s/j63ahuflmm4uwxk/Evolution%20Future%20of%20Urgent%20Care.mp4?dl=0

Transcript of Video

The future of healthcare is going to look a lot like urgent care looks now. People are appreciating the fact they’re able to walk in without an appointment on their own schedule as opposed to working with appointments that are pre-booked weeks and months in advance that may or may not be convenient or based on the time that they need the service. So, we’re excited at ExperCARE to continue to deliver that access to healthcare at a super high level and give people not only want they need but also what they want when they want it.

Now urgent care is really being known as a reliable point of access in our healthcare system. With ERs being overcrowded and primary care physicians having full panels and inability to get in and not having extended hours and weekend availability, people need healthcare when they’re sick or injured. And so, urgent care has been a great solution to that. ExperCARE is really, we’ve responded to that. We’ve evolved with that and being able to both make an appointment while continuing to take walk-in services seven days a week is a huge part of why people continue to embrace urgent care and why urgent care isn’t going anywhere.

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My COVID-19 Memories: A TimeCapsule Workbook

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Attention Parents & Teachers! “Stay-at-Home” Learning has provided so many unique memories for each of us, as families, and we want to help you document them! ExperCARE has created the perfect activity for you and your kids this week! We’ve created an interactive COVID-19 Kids Memory Book! Download, and print! It’s super-easy, kid-friendly and FUN!

We couldn’t leave out any of the parents, young adults, and seniors. We know you guys also want to get in on all the fun, so download a more adult-friendly version of our COVID-19 Adult Memory Book.

We’d love to see some of your masterpieces… Take photos and share with us by tagging @expercareuc

 

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A Sustainable You!

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As the new year comes around so too do the resolutions, “the new year, new me” mentality, and folks flooding in to get gym memberships. Now that a were are well into the new year of 2020, many of us realize it’s not so simple to stick to those life altering changes.

So how can we integrate healthy habits into our daily lives so that they are sustainable? At ExperCARE, we like to stress playing for the long game. When we try to change everything all at once it doesn’t always work… but making small shifts are easier to maintain long term. Here are five habits to add to your lifestyle:

  • Add a Walk to Your Daily Routine

Your brain needs a break at work, take twenty minutes and go on a walk. Ask a friend or colleague to join you, it’ll give you time to socialize AND exercise. By doing this, you’ll notice an increase in energy levels throughout the work day.

  • Try to Multi-Task

We all have those points in the workday where we feel as though we could be doing something else more productive, right? You should try to double task! Return someone’s phone call while going on a walk. Do some reps (crunches, curls, pushups) while you’re on a conference call. Listen to a book or podcast designed to help you grow while commuting to and from work or school.

  • Cook double

Less is not more in this situation. Make an effort to cook double batches of your dinner. Especially on the weekends, strive to cook extra, freeze it and use it for dinner or lunch when you’re in a rush! There’s a healthy meal right at your fingertips!

  • Pack Your Lunch the Night Before

Let’s face it! It’s so much easier to run out and go through the drive through on your lunch break. But… it’s so much healthier to pack a lunch from home. Each night, take 10 minutes to put leftovers in a container or bag some carrots, fresh fruit and a sandwich for the next day. Pro tip: leave a sticky note on the door out of your house, to remind yourself to grab your lunch on your rush out the door in the morning.

  • Drink Lots of Water

Make it a part of your day! When you feel fatigued, it’s often times because you are dehydrated. Grab a big bottle of water at the beginning of every day, have it sitting in your line of vision throughout the day and make a conscious effort to drink, drink, drink. Set alerts on your phone every couple of hours as a reminder. It’s great for your skin, digestive and circulatory systems, and helps . Achieve and maintain a healthy weight.

If this still seems overwhelming, think even smaller… Start by doing just one of these new healthy habits each week. Focus on your achievements, not your setbacks.  Celebrate your successes.  This will help create momentum and increase your chances of sustained success.  You’ve got this!

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No Tricks, All Treats: ExperCARE Safety Reminders for Halloween Night!

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Trick or Treat! It’s almost time to bring out the spooky spirit in all of us. Halloween is right around the corner and ExperCARE wants to help you prepare! Here are some important safety reminders to keep you and your kids safe, and not spooked, during our favorite haunted holiday: 

Costume Check

Whether you decide to dress as Batman, a witch, or Cinderella… Let’s make sure you can see through your scary masks. We also want to be sure the cars driving by can see you. If you are wearing dark colors, parents consider putting reflective tape on both sides of their costume. Try to refrain from wearing overly baggy costumes, to avoid trips and falls on such a fun holiday night. It’s also a fun idea to wear a glow stick or carry a flashlight so you can see every spooky step you take. 

Trick-or-Treat Reminders 

We don’t like tricks, but we do love treats! As you go door to door on Halloween night, remember to avoid the houses without their lights on. When you find the ones with their lights on, stay on the porch… There’s no need to enter anyone’s home unless they are close family or friends. If you are under the age of 12, parents please accompany your little ones at night. If you are old enough to trick-or-treat on your own, remember to stay with your group and encourage everyone to stay on the sidewalk. 

Candy Concerns

The treats at the end of the night are one of the best parts of Halloween! When you get home after a fun night in costume, let the fun continue! Have your trick-or-treater dump out their candy,  spread it out in a pile on the floor, and take a look at everything they’ve brought back! Throw away anything that looks opened or tampered with. Also, make sure they haven’t picked up anything they might be allergic to. Homeowners, this is where you come in! Display a teal pumpkin on your porch to let trick-or-treaters know that you have non-food treats for those that have allergies.

Driver & Homeowner Cautions

If you are on the road on the evening of October 31st, proceed with caution. Drivers should eliminate any distractions, drive below the speed limit in residential areas, and  keep an eye out for kids crossing the street. If you live on/near a busy road, consider taking your trick-or-treater out before the sun goes down or to a neighborhood with less traffic. If you are lucky enough to stay home and see all the festive costumes come to your door, remember to clear your walkways, stairs and porches. Turn on as many outdoors lights as possible so trick or treaters can get to you with ease!

Last but not least, have fun! Share your Halloween photos with all of us at ExperCARE by going to our Facebook. We can’t wait to see all of our patients, family, and friends in their spookiest costume! Have an ExperSpecial Halloween!

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Preparing for the Unpredictable Flu: The Time is Now

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A sudden sense of symptoms that no one wants to feel: fever, aches, chills, and fatigue. These are all defining symptoms of the dreaded flu. Seasonal influenza is just around the corner, which means the time to prepare is now, especially since it’s expected to be a highly active flu season.

“Flu is unpredictable but we can predict that it will arrive,” says Dr. Bill Schaffner, medical director of the National Foundation for Infectious Diseases (NFID). So ready or not here it comes. 

We are already seeing early flu-related activity right here in our region, and because of this health officials are warning of a more severe flu season than normal. While the flu is common, that is no reason to brush it off. The flu can be a very serious disease, especially for the very young, the elderly and those with compromised immune systems. 

According to the Centers for Disease Control and Prevention (CDC), nearly 80,000 Americans died and 960,000 were hospitalized because of the flu during the 2017-2018 flu season. 

So how can you prepare? This time of year, flu vaccines are highly recommended. So if you are one who considers getting a flu shot, the CDC recommends that you get it now. Early vaccination is always better as it allows your body time to respond internally and create an army of flu-fighters. If you are on the fence about getting the flu shot, this is your year to do it. 2019 will be a highly active season. 

If you are wondering why you should get the vaccination this season, just remember the CDC says it will cut your chances of getting the flu in half. Even more importantly, it reduces your child’s risk of getting the disease that much more. According to the CDC, the flu shot reduces children’s risk of flu-related pediatric intensive care unit admission by 74 percent. It is often said that a flu shot can give you the flu, this is in fact a myth. The flu vaccine contains inactive germs, which means it’s impossible to actually give you the disease from the shot. If you feel a little under the weather after your flu shot, that is good news- your body’s immune system is building its army against the flu. You may feel sore or stiffness in your shoulder, but that is just a short term side effect of the shot. 

Did you know? Even if you do get the flu after getting the flu shot, health officials say it is proven that you will have less severe symptoms, a shorter illness, and you are also less likely to have complications. 

The flu shot is easy. ExperCARE has the flu vaccine at both of its locations: Savannah and Richmond Hill. We make it convenient for you! No appointments are needed, as walk-ins are always welcome. We are open when you are able to come and get your vaccination: 7 days a week with extended hours on weekdays and, of course, weekend hours. 

The flu shot protects millions of Americans from the widespread flu outbreak each year. 

 

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Walk This Way, Talk This Way

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How Walking Improves Your Overall Health

A walk a day keeps the doctor away! We know that’s not how the old saying goes, but walking is one of the best ways to improve and maintain your overall health. The temps are starting to drop (just a little), which means the gorgeous, crisp fall air is right around the corner. There’s no better time to take advantage of the great outdoors, than now. Physical activity doesn’t have to be rigorous or dreadful, it can be something you enjoy, such as walking! Consistency is key!

 

The Centers for Disease Control and Prevention (CDC) say more than 145 million adults now include walking as part of their physical activity. Chances are, you had no idea there are as many health benefits to walking, as there are. Just 30 minutes a day is proven to increase your cardiovascular fitness, strengthen your bones and muscles, release tension, give you a better nights sleep, help with digestion, and boost your metabolism. And here is how: 

Improves Endurance

Each time you walk, you are building up your stamina and cardio strength. Even runners incorporate walking into their routine, to help increase their endurance. Walking may take longer, but it bestows the same endurance as running and also reduces the risk of injury. Every step you take makes your heart that much stronger. 

Strengthens Bones & Muscles

Weight-bearing physical activity, such as walking, causes new bone tissue to form, leading to stronger bones. In addition, your muscles will strengthen and your balance will improve each time you get out and get active. This helps reduce falls and fractures. 

Releases Stress

Walking gives your mind a boost and improves energy levels. Like all forms of cardiovascular exercise, a brisk walk will boost endorphins. This leads to a reduction in stress hormones, mental clarity, and alleviates mild depression.

Provides Better Nights Sleep

Getting out and walking will not only trim you down, but will also give you a better nights sleep. Physical activity will boost natural sleep hormones (such as melatonin), which will keep you up less often at night. Be careful, as exercising too close to the time you go to sleep might keep you up!

Helps with Digestion

Walking can help you digest your food and boost your metabolism. How does it do this? It aids in the breaking down of food and improves your blood sugar levels. Sometimes a short walk after a meal is a good thing.  


The CDC reports that adults need at least 2.5 hours a week of aerobic physical activity. This should be at a moderate level, such as a fast-paced walk for no less than 10 minutes at a time. The CDC also says less than half of all adults get that recommended amount of physical activity. 

The best thing about walking is that it doesn’t require any kind of equipment or training. It is very low impact, you can do it anytime and anywhere, and you set the pace. It is a great form of physical activity for truly anyone, any age, and mostly any condition.

Did you know that walkable communities result in more physically active populations, that’s according to the CDC. We are lucky to live in Coastal Georgia, where the communities we live in offer some of the best walking spots around. There are so many beautiful and historic sights, nature trails, and iconic parks in our backyard. Here is a short list of ExperCARE’s favorite spots to take a stroll:

Savannah

  • Forsyth Park
  • River Street
  • Historic Wormsloe Site
  • Bluff Drive
  • Lake Mayer
  • Skidaway Island State Park
  • Tybee Island Beach

Richmond Hill

  • J.F. Gregory Park 
  • Sterling Creek Park
  • Fort McAllister State Park
  • Green Creek Trail

Don’t forget! One of the best places to take a stroll is just out your front door – Your neighborhood! Making it easy, makes consistency more likely! Whether we decide to walk our dogs through our neighborhoods, go for a run at Forsyth Park, or get our history on walking through Fort McAllister State Park, getting physical is a must. No matter what you do, get out and get active.

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Keeping Your Child Healthy During the Back to School Rush

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5 Tips from ExperCARE

Ready or not… here it comes! A fun, hot summer has come to a close and it’s time for back to school. Back to school means early mornings, a daily routine, hours of classes, and a chance for kids to learn, grow, and become more independent. But school can also translate to a place of sneezing, sniffles, and sharing more than just your child’s summer memories. Here are five tips to help keep the back to school transition as healthy and germ-free as possible! 

  1. Get Plenty of Sleep: Sleep is even more important than you think. Setting a bedtime routine and a consistent sleep schedule helps improve your child’s physical and emotional health, and also plays an important role in how they perform in school. Children aged 6-13 are supposed to get 9-11 hours of sleep. But why? Between school, friends, chores, sports, after school activities, and homework… Their bodies and brains need a break. 
  2. Maintain a Healthy Diet & Drink Plenty of Fluids: A strong immune system helps ward off those illnesses floating around the school hallways. Breakfast, as you know, is the most important meal of the day… especially for our kids. A balanced breakfast jump starts their day and gives them the brain power and capability to maintain steady energy from the time they leavethe house in the morning to the time they get home. If you’re able, pack a healthy lunch for your child. Make it fun, colorful, and delicious so that they’ll enjoy the meal. After they hop off the school bus, prepare a nutritious after-school snack for them like fruits, veggies, string cheese, or protein.  Allow them to grocery shop with you, so they can help pick out these healthy snacks and lunches… It’ll make it more fun! It’s also important to have your child drink lots of water. Hydration is critical for proper immune system function. Drink early (starting first thing in the morning) and drink enough (according to the American Academy of Pediatrics, a child of about 88 pounds should drink 5 ounces of cold water every 20 minutes). Don’t forget about hydrating before and after outdoor activities and sports.
  3. Be Up-to-date on Your Vaccinations: It can seem overwhelming as a parent, but vaccines are some of the safest and most effective medicines we have. The CDC, the American Academy of Pediatrics, and the American Academy of Family Physicians recommend a vaccination schedule that covers about 14 different diseases. Vaccinations not only protect your child from deadly diseases, but they also keep other children safe.
  4. Stay Active: Physical activity helps prevent and reduce health problems for our children. When kids are active, their bodies can do the things they want them to do. Teaching them these healthy, active habits at an early age helps lead to a lifetime of enjoying physical activity, especially as schedules get busier, demands are heightened at school, and sports become more competitive. Active lifestyles translate to a healthy weight, better sleep, stronger muscles and bones, and a more positive perspective on life.
  5. Wash Your Hands Regularly :It’s such a no brainer, and seems obvious, but often times is forgotten. Encourage your kids to get in the habit of washing their hands after coughing, sneezing, petting animals, eating food, using the bathroom, and just regularly. Every time your child touches someone or something they risk spreading germs. 

And of course, if your child comes down with the back to school bug (or runs a fever), keep them home and away from school to protect that bug from spreading. 

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