Founder/CEO of ExperCARE Catherine Grant talks about the services they provide to the region and building a new model for healthcare.
2024 Emerging Leader Award by the Southeast Georgia Leadership Forum: Catherine Grant
Congratulations to Catherine Grant on being honored with the 2024 Emerging Leader Award by the Southeast Georgia Leadership Forum! This accolade is a testament to Catherine’s exceptional leadership and innovative contributions to the healthcare industry. As the co-founder and CEO of ExperCARE, originally established as The Urgent Care Center of Richmond Hill in 2009, Catherine has made significant strides in healthcare management, consistently demonstrating her commitment to excellence and community service over her two-decade career.
Watch the Video – https://www.youtube.com/watch?v=TqRoqsPziVI
Catherine’s journey in the healthcare sector is marked by numerous achievements and recognitions. In 2018, she was named a Distinguished Fellow by the American Academy of Physician Assistants, a recognition of her service, leadership, and professional contributions. The following year, her efforts to transform Savannah through innovation and professionalism earned her a spot in Savannah Magazine’s New Guard, highlighting next-generation leaders. Her entrepreneurial spirit was celebrated in 2020 when South Magazine named her the Face of Entrepreneurship. Additionally, her role as a pioneering healthcare professional and community leader was recognized by the United Way of the Coastal Empire, naming her one of the “Women Who Rule.”
The presentation of the Emerging Leader Award by Patricia Crosby Turner, Host of The Bridge on WSAV-TV, marks another milestone in Catherine’s illustrious career, reinforcing her position as a healthcare innovator and a beacon of leadership in Southeast Georgia and beyond. Her achievements not only underscore her dedication and excellence in healthcare but also her profound impact on the community. Congratulations again to Catherine Grant on this well-deserved recognition!
We are looking for the best Medical Assistant in the world!
Do you love the satisfaction of working quickly AND correctly?
Do you thrive on following well-defined processes while connecting with people to bring things to closure? Does being an important part of changing the future of healthcare excite you? If so, you could be the Medical Assistant we’re looking for!
ExperCARE is committed to providing access to top-quality, customer-focused healthcare that is convenient, consistent, and efficient. We recognize the barriers our patients face in the current healthcare market which drives our focus on connecting with patients to find solutions that make sense for them. ExperCARE is an award-winning urgent care organization who is routinely recognized for our contributions to the communities that we serve one patient, and one team member at a time.
You will work closely with compassionate Providers to deliver access to on-demand healthcare, and will use your natural people skills and attention to detail to create an exceptional experience for patients.
Our Medical Assistants are professionals at:
• Following nursing protocols and ExperCARE Experience Touchpoints with every patient, every time while balancing accuracy with timely delivery of our services.
• Accurately inputting patient information into our EMR system
• Using empathy to fully understand patient needs by asking questions and consistently providing complete and accurate solutions on the first visit
• Must be open and flexible with work availability, sometimes including early evenings and weekends
What’s in it for you?
• Being part of a team that is as dedicated to each other as they are to our patients
• Supervisor-led training, and room to grow your skills and career within a busy, quickly growing, urgent care setting
• Supportive culture dedicated to both excellence and accountability
• We celebrate our team for their great attitude and commitment to patient care
Learn more about how you can be part of what makes us so special!
Visit https://expercarehealth.com/about-us/join-our-team/ to contact us or call 912-599-7075 and select Career Opportunities to speak to Bryce Roberson.
6 CONVENIENT LOCATIONS
ExperCARE offers comprehensive care across its locations, including Richmond Hill, Pooler, Statesboro, Hinesville. two locations in Savanah, one at Savannah on Mall Blvd and the other in the Savannah Historic District Downtown. A new office is also opening soon in Rincon. Each location ensures consistent, high-quality healthcare services.
Halloween is the season of spooks, but there should be no frights in your bites! ExperCARE introduces “Safe Sweets”, our exclusive October initiative, ensuring your Halloween goodies are free from unwanted surprises. ExperBEAR knows that while treats should be delightful, they should also be safe. From the 1st to the 31st visit any ExperCARE location to have your candy X-rayed for any trace of foreign metal. It’s fast, efficient, and absolutely free. It’s not just about candy; it’s about peace of mind. Because at ExperCARE, your safety is our treat! Remember, this Halloween, bear the responsibility of ensuring every bite is just right!
Richmond Hill
Savannah Mall Blvd.
Downtown Savannah
Pooler
Statesboro
Hinesville
Hinesville, GA – ExperCARE Health, the award-winning southeast regional leader in urgent care medicine, proudly announces the opening of its latest facility in Hinesville, adjacent to McAllister’s Deli, on Monday, October 16, 2023. This expansion not only brings ExperCARE’s high-quality, on-demand healthcare services closer to the residents of Liberty County but also marks a significant enhancement in the provision of medical care to our nation’s Veterans.
Located at 632 W. Oglethorpe Highway, the brand-new, state-of-the-art clinic operates seven days a week with extended hours. Designed to serve patients of all ages, the facility accepts various insurance plans, ensuring that top-tier medical care is accessible and affordable for everyone in the community. The clinic’s strategic placement and operational model align with ExperCARE’s commitment to offering healthcare that is convenient, accessible, and tailored to meet the evolving needs of today’s consumers.
Catherine Grant, Founder & CEO of ExperCARE, reflects on the organization’s growth since its inception 14 years ago in Richmond Hill, GA. “We envisioned a healthcare model that emphasized convenience, accessibility, and quality medical care close to home,” said Grant. “As consumer needs have evolved, so has our commitment to providing healthcare on your terms, allowing you to spend your valuable time on what matters most. We are thrilled to extend our services to Hinesville and contribute positively to the community’s health and well-being.”
In a significant move to support the health and well-being of Veterans, ExperCARE is also proud to announce its status as an in-network urgent care provider for Veterans. This initiative ensures that Veterans visiting any ExperCARE facility, including the new Hinesville location, can receive timely and effective care for various non-emergency medical needs without the worry of a co-pay. “We are committed to honoring the service of our Veterans with the utmost respect and dedication by providing them high-quality, convenient healthcare,” Grant added.
ExperCARE’s network includes six other award-winning locations: Richmond Hill, Savannah-Mall Boulevard, Historic Savannah, Pooler, and Statesboro. This expansion and the enhanced services for Veterans demonstrate ExperCARE’s unwavering commitment to broadening its reach and improving healthcare accessibility for more communities in the southeast region.
For more information about ExperCARE’s services or to book an appointment, visit ExperCAREhealth.com. Whether you are a resident of Liberty County or a Veteran seeking convenient, quality healthcare, ExperCARE’s new facility in Hinesville and its commitment to serving those who have served our country stand as a testament to its dedication to excellence in healthcare.
ABOUT EXPERCARE HEALTH:
ExperCARE Health has convenient locations across the Greater Savannah area, Richmond Hill, Statesboro, and a location opening soon in Rincon. As the shortage of primary care providers grows and ER’s are over-capacity, on-demand healthcare provides a solution that serves your busy life. ExperCARE is an award-winning healthcare center, offering access to urgent care, routine care and occupational health, 7 days a week, extended hours to all ages. ExperCARE offers a full-scope of services including digital x-ray, labs and MORE. ExperCARE is in-network with all major insurance providers, and you never need an appointment. ExperCARE is the southeast regions most-loved solution for on-demand healthcare. Experience the healthcare model of the future; experience the ExperCARE difference!
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As flu and respiratory season approaches, we’re answering the top 5 Frequently Asked Questions we get most!
- What are the symptoms of the flu?
The flu commonly presents with symptoms such as fever, cough, sore throat, body aches, fatigue, and headache. Some individuals may also experience nausea, vomiting, or diarrhea. If you are experiencing these symptoms, it is important to consult with a healthcare professional. ExperCARE is open 7 days a week with extended hours and can help determine the best course of action for you. You never need an appointment, but can book ahead for your convenience.
- How long does the flu last?
The duration of flu symptoms can vary from person to person. In general, the flu can last anywhere from a few days to two weeks. It is crucial to rest, stay hydrated, and follow your doctor’s recommendations for a speedy recovery.
- How is the flu spread?
The flu is primarily spread through respiratory droplets when an infected person coughs, sneezes, or talks. It can also be contracted by touching contaminated surfaces and then touching the mouth, nose, or eyes. Practicing good hand hygiene, covering your mouth when coughing or sneezing, and avoiding close contact with sick individuals can help prevent the spread of the flu.
- Who is at risk of complications from the flu?
Certain individuals are at higher risk of developing complications from the flu, including young children, the elderly, pregnant women, individuals with weakened immune systems, and those with underlying health conditions. It is important for individuals in these groups to take extra precautions, such as getting an annual flu vaccine, to help protect against the virus.
- How can I prevent the flu?
The best way to prevent the flu is by getting an annual flu vaccine. Additionally, practicing good hygiene habits, such as frequent handwashing, avoiding close contact with sick individuals, covering your mouth when coughing or sneezing, and disinfecting commonly-touched surfaces, can help reduce the risk of contracting and spreading the flu.
Note: It’s important to consult with a healthcare professional for personalized advice and information about the flu. ExperCARE is here for you. Walk-in 7 days a week or schedule an appointment today and meet with one of our ExperCARE providers.
For more information about the flu, visit the CDC website.
How to Prevent Back to School Germs
As the back to school season approaches, it’s important to take steps to prevent the spread of germs in the classroom and at home. With so many children coming together in one space, the risk of illness spreading is high. However, by practicing good hygiene habits and taking preventative measures, you can help keep yourself and your family healthy.
1. Wash Your Hands
One of the simplest and most effective ways to prevent the spread of germs is by washing your hands frequently. Encourage your child to wash their hands throughout the day, especially before eating and after using the restroom. Use warm water and soap, and lather for at least 20 seconds before rinsing.
2. Use Hand Sanitizer
In addition to washing your hands, hand sanitizer can be an effective way to kill germs. Keep a small bottle of hand sanitizer in your child’s backpack for use when hand washing is not possible.
3. Teach Good Cough and Sneezing Etiquette
Coughing and sneezing are common ways for germs to spread. Teach your child to cover their mouth and nose with a tissue when coughing or sneezing. If a tissue is not available, encourage them to cough or sneeze into the crook of their elbow instead of their hands.
4. Keep Hands Away from Face
It’s easy for germs to enter the body through the eyes, nose or mouth. Encourage your child to keep their hands away from their face unless they have just washed their hands.
5. Disinfect Surfaces
Germs can live on surfaces for several hours, so it’s important to disinfect items as they go to and from school. Use an all-purpose cleaner or disinfectant wipes to keep these surfaces like backpacks and lunchboxes clean.
6. Stay Home When Sick
If your child is feeling sick, it’s important to keep them home from school to prevent the spread of germs. Make sure your child knows the importance of staying home when they are not feeling well and encourage rest and proper hydration.
ExperCARE is here to serve you when someone does bring home an icky, back-to-school germ! We are open 7 days a week, extended hours, accept insurance, and you never need an appointment. Visit one of our convenient locations today.
We always love hearing from our team! Earlier this month, we interviewed some of our ExperCARE employees across all locations to ask them about the ExperCARE difference and why they love working here. Whether they were a provider, medical assistant, or worked at the front desk, there was a common consensus: the ExperCARE culture and team contribute to a positive work environment.
All five of our ExperCARE locations are open seven days a week. Patients can visit us on weekdays from 8:00 a.m. – 7:00 p.m. and on Saturday and Sunday from 8:00 a.m. – 4:00 p.m. Walk-ins are welcome, or you can schedule an appointment here.
When asked what his favorite part of the ExperCARE team was, Alex (Clinical Trainer/Medical Assistant) responded, “I love the diversity of our team! We have CNA’s, EMTs, Paramedics who have served in the Army, and a variety of different backgrounds.” As a Clinical Trainer, Alex has the opportunity to see employees throughout all stages of their career. He sees them when they are just hired and also when they are promoted to new roles and have greater responsibilities. A favorite moment for Alex at ExperCARE has been, getting to watch my team members grow! “I have watched new team members come out of their shells and learn a variety of different new skills after joining our team,” commented Alex.
Teamwork is integral to ExperCARE’s success. Caliyah (Medical Assistant) loves how well her team works together, “My team knows me well and anticipates what I need before I ask for it!”
ExperCARE provides a 5-star patient experience that is evident from the moment you walk into the clinic. The first face you will be greeted by is at the Front Desk. One part about working for ExperCARE that Esther (Front Desk) likes is getting to interact with and be involved with the patients! “At previous jobs I felt hidden away in the background. I have really enjoyed the change,” said Esther.
Krista (Rad Tech) summarizes the ExperCARE difference perfectly, “We are available for patients when they need it seven days a week. We have team members available to answer calls, avoiding the hassle of an automated system. Following a visit with ExperCARE, a team member will contact you to see how you are feeling and improving. The difference here is our team truly cares about our patients.”
For Zoe (Front Desk), her favorite part of working for ExperCARE is the team members. “I love that my team members are helpful and understanding. Teamwork is very important since we work in such a fast-paced environment. Even though I am newer here, my co-workers have made working here so enjoyable,” Zoe states.
Similarly, Theresa (Medical Assistant) has loved working with her team members. She states, “I love that I get to work with different people every day! There is also a lot of variety of backgrounds in our clinic. Everyone gets along, and we are super close-knit group.”
For Jessica (Physician Assistant), working at ExperCARE is different from her other work experiences because of the tight-knit team she works with each day. “I love the positive energy, teamwork, and how open our clinic is. Everyone is connected and we even get together outside of work,” said Jessica.
Elaina (Medical Assistant) talks about the ExperCARE culture. “Working at ExperCARE, the first thing that comes to mind is positivity. I enjoy my job because of the positive environment I am in every day,” says Elaina.
Lainey (Front Desk) brings a special perspective working for ExperCARE because she was a patient before working here. “Being a patient was when I first had the chance to experience what makes ExperCARE special. The patient experience is different from anything else I have experienced. I love that we check in with patients following a visit. It makes a difference working for a clinic that genuinely cares about their patients,” she said.
Haley (Front Desk) loves working for ExperCARE and her Pooler team. “I choose to drive farther to work because I love the team that I work with in Pooler!” When asked what the ExperCARE difference is, Haley commented, “ExperCARE’s culture sets it apart. ExperCARE is different from anywhere I have ever worked at or been a patient at. Everyone is genuine, and I never feel judged when I have to ask a team member a question.”
Tahpenes (Rad Tech) was drawn to ExperCARE by what she read on our website. “When looking at the website, I thought it could be a good fit and decided to take a chance. After joining the team, I’m so glad I took the opportunity! I get to work with other friendly and team-oriented individuals who make coming to work fun. The flexibility is also a bonus,” she adds. Tahpenes’ favorite part about working for ExperCARE is that [ExperCARE’s] facilities are extremely clean and organized. “That’s not something you find everywhere. Our team also communicates well with each other, and we keep a positive workspace,” said Tahpenes.
When asked what her favorite part about working at ExperCARE was, Enfinity (Front Desk) said, “I love going above and beyond for patients! My team always helps each other out and I love the positive environment I get to be in every day.”
Think you fit in with the ExperCARE culture? Fill out our ExperCARE survey today by clicking here.
Looking for our open positions? Visit our website for more information on available positions here.
Earlier this week, ExperCARE Founder and CEO, Catherine Grant sat down with WSAV to discuss how urgent cares can assist members of the community with their healthcare needs.
Article: Urgent care centers serve as alternative to emergency rooms
SAVANNAH, Ga. (WSAV) — WSAV News 3 previously reported that emergency wait times have gone up in Chatham County.
We learned how urgent care centers can be used as a possible alternative to emergency rooms in some cases.
The CEO of a local urgent care company shared some reasons why these emergency rooms are filling up so much.
I learned that these long wait times can be decreased by people simply going to the urgent care or their primary care physician.
“People often feel like their only option is to seek care in an emergency room- even when its not an emergency,” said Grant.
Grant insists that people should still follow protocol, and head to the emergency room for any severe or extreme symptoms and trauma.
But she says that many people are calling 911 for the wrong reasons, and that is contributing to these long wait times.
“It often comes down to education of where is the best place to seek help.”
She says urgent care can be used to treat bone breaks-sprains-infections and for many more types of routine assessments.
Although many urgent cares don’t offer emergency transportation, they are capable of handling many of the issues that people call 911 for.
“As medical services continue to evolve- talking to everybody about where these services can be sought is a huge part in getting people to the right place and seeking the right access of care.”
While urgent cares have expanded their capabilities over the years – Grant acknowledges that trust has to be built for people to turn to them instead of emergency rooms
Grant also points out that in some instances urgent care can be much more affordable than heading to the emergency room.
“There are many urgent cares that are in network with insurance. There are situations where urgent cares can cost 10 to 15 times less than an emergency room setting.”
Although urgent care can be a viable alternative in some cases–Grant says you can always call and make sure they have the capabilities to handle your problem before heading over.
Did you know that May is Urgent Care Awareness Month? This month, we recognize the importance of urgent care centers in providing timely and convenient medical care to patients.
Urgent care centers, such as ExperCARE, are facilities that provide medical care for non-life-threatening illnesses and injuries. They are a great alternative to emergency rooms, which can often have long wait times and high costs. Urgent care centers are typically open outside of regular business hours, making them a convenient option for patients who need medical attention quickly. All ExperCARE centers are open Monday – Friday from 8:00 a.m. to 7:00 p.m. and Saturday-Sunday 8:00 a.m. – 4:00 p.m. No appointment is ever needed, however, you can book ahead for your convenience at any ExperCARE location!
During Urgent Care Awareness Month, it’s important to remember the benefits of these facilities. They offer a wide range of medical services, including treatment for minor illnesses and injuries, X-rays, lab testing, and vaccinations. Additionally, they often have shorter wait times than emergency rooms and are more affordable than traditional medical facilities. At ExperCARE, most all patients are in and out in less than 60 minutes!
Urgent care centers can be especially beneficial for those who do not have a primary care physician or who need medical attention when their doctor’s office is closed. They are also a great option for those who need medical attention while traveling or who are unable to get an appointment with their regular doctor. Urgent Cares bridge the gap between primary care and emergency care, offering a crucial resource for individuals in need of immediate attention.
At ExperCARE, patients can use their insurance or we offer affordable cash pay options.
Urgent Care Awareness Month is a reminder of the important role that urgent care centers play in providing accessible and affordable medical care to patients. If you or a loved one needs medical attention for a non-life-threatening condition, consider visiting an ExperCARE today and see why we’re the regions most-loved, first-choice, for on-demand healthcare.