A true leader is more than just a manager of operations or administrative duties. Leaders inspire, influence and set direction. At ExperCARE, we have developed a leadership team that models our core values of integrity, enthusiasm, compassion, teamwork and loyalty. These values dictate our team members’ actions and responses at all levels of the customer experience from the moment a patient walks in the door until the final check up call.
Daily I witness our team leaders displaying their commitment to these core values and demonstrating how these values benefit our patients, our team and our success as an organization. It’s obvious from working with these individuals how their positive attitudes affect everyone around them, but I’m also so proud to see how their service-oriented actions affect our patients.
We have countless testimonials from patients who were impressed with how our staff treated them with kindness and caring. These patients describe our team members as professional and friendly. They are impressed not only with the convenience and affordability that they expect from an urgent care center, but by the extra steps our clinic takes like staying open to treat a patient who arrived just before closing and calling to check on patients after they have been seen.
Further, I believe that it is our leaders’ commitment to integrity, enthusiasm, compassion, teamwork and loyalty that prompted our nomination to Savannah Magazine’s Best of Savannah eight times. This recognition is affirmation that our leadership team assures the smooth functioning of our organization and has led to the growth that has allowed us to open two additional clinics in the last five years including our newest at 818 Abercorn St. in downtown Savannah.
Our leadership team has a wealth of diverse experiences that inspire our younger team members. For instance, our Medical Director, Dr. Robert A. Mazur, has practiced medicine around the globe including as the chief of emergency medicine at Ibin Sina Hospital in Baghdad, Iraq, while serving with the U.S. Army. Even before joining our team, Robert was impressing his peers and commanders with his integrity and commitment to selfless service earning him the U.S. Army Flight Surgeon of the Year Award.
Another example is Dr. J. David Carson, our Director of Occupational Medicine. The Savannah native has more than 42 years of medical experience including 22 years in emergency medicine. As a leader in his field, he was named the Medical Director of DeKalb County’s Emergency Medical Services and later the Medical Director of Memorial Medical Center. David transitioned into the field of Occupational Medicine, and after 18 years of practicing in this specialty joined us at ExperCARE.
Kari A. Smith, our Director of Business Administration, also has a diverse background in business administration that enhances our daily operations. After graduation with a B.S. in Health and Wellness from the University of New York at Buffalo, NY, Kari worked in fine art studio management, digital art sales, and fundraising for Hunter’s Hope Foundation, a nonprofit dedicated to raising awareness and research funding for Leukodystrophy, a rare genetic disease that is currently without a cure. Kari is a solution-minded, dedicated individual, who in addition to her personal and professional duties devotes her time to humanitarian efforts, leading mission trips to the Dominican Republic and establishing sponsorships for orphans.
Just from these three examples it is apparent that our leaders are passionate about healthcare and committed to caring for people. Each of their unique experiences enhances our delivery of quality, customer-service-oriented healthcare. It has been such a joy to work with this team and I cannot wait to see what we will be able to achieve in the future.