Three Cheers for 12 Years

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Twelve years ago, ExperCARE opened our doors as The Urgent Care Center of Richmond Hill, on a mission to make a difference while providing access to high-quality healthcare AND extraordinary customer service. After 10+ years of working in healthcare, CEO and founder, Catherine Grant, knew there was an opportunity to create something special that wasn’t available in the market. She envisioned a team of caregivers that where were passionate about delivering high-quality, compassionate, patient-oriented healthcare. Somewhere that patients loved to be and would be crazy to go anywhere else. The gap was undeniable between primary care, the ER, and what patients craved– excellent healthcare, on-demand, by friendly people who really care. So the founding team took a bold leap, and The Urgent Care Center of Richmond Hill, now known as ExperCARE, was born.

Twelve years, three locations, and an incredible journey later, we find ourselves in 2021 – the year after the year that changed everything. The COVID-19 Pandemic undoubtedly affected everyone’s life to some degree, and the healthcare industry was shaken to its core. During this time, our phenomenal team banded together, and refused to stop delivering on our mission. We continued to serve, not only providing access to the experienced, award-winning healthcare and top-quality customer service we are known for, but also proving to be a trusted community partner and together, we made to the other side of crisis.

Reflecting back with grateful hearts, while much has changed over the last twelve years, our core values and our “why” remain steadfast. We will always provide enthusiastic service with a smile, ensuring our patients know that we’re happy they’re here, and ready to care for them. We will always treat our patients with compassion, making them feel seen and heard, and comfortable bringing their loved ones to us. We will always support our team and push and pull each other to reach our full potential. We will be leaders in our industry, and communities, making decisions with integrity and responsibility.

ExperCARE is grateful to have served the Greater Savannah Area for the last 12 years and are so excited about the incredible journey ahead!

12 Year Anniversary Celebration from Becca Rivera on Vimeo.

Click here to see photos from our 12 Year Anniversary Celebration in Richmond Hill!

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ExperCARE Thanks Savannah Concierge Group

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Since ExperCARE opened its newest urgent care clinic at 818 Abercorn St. in downtown Savannah November 2020, new patients have streamed in, often referred to the clinic by concierges at various hotels and vacation rentals.

To thank these concierge leaders for placing their faith in ExoerCARE’s convenient, high-quality service, we hosted a socially-distanced, COVID-friendly luncheon for the Savannah Concierge Group on the outdoor patio at Collins Quarter at Forsyth on Thursday, Feb. 4.

The Savannah Concierge Group was established as a concierge networking group by Mickey Minick of Kelly Tours, well known for taking out-of-town tourists to all of Savannah’s most beloved places in comfort and style.

At the luncheon, ExperCARE’s Vice President of Operations Spencer Gambrell welcomed the group at lunch and then took them across the street for a tour of the new state-of-the-art clinic and a question-and-answer session with ExperCARE’s highly-skilled and professional team.

“We are so grateful for the generous support we have received for our newest location,” said ExperCARE Founder and CEO Catherine Grant. “We wanted to personally thank the concierges for referring business to ExperCARE and let them see for themselves everything our clinic has to offer their guests.”

If you are ready to book your appointment so you can experience our award winning healthcare at ExperCARE click here.





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WSAV’s The Bridge Interviews ExperCARE CEO Catherine Grant

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We were so excited Patty Turner from WSAV’s The Bridge featured our newest ExperCARE location at 818 Abercorn St. in downtown Savannah on their television show!  We took Patty around our newly renovated, state-of-the-art facility and talked about why ExperCARE strives every day to be the first choice for your healthcare needs. This interview gave us a chance to talk about how ExperCARE got started in 2009 in Richmond Hill. This community rallied behind our vision and their continued support, great reviews and word of mouth referrals made it possible for ExperCARE to grow to three convenient locations!

Thank you Patty and the team at WSAV’s The Bridge for telling the ExperCARE story to their viewers!

Video

https://www.wsav.com/shows/the-bridge/expercare-comes-to-historic-savannah/

Transcription of Video

PATTY TURNER: Access to healthcare just got easier in the Savannah area with the expansion of this local medical facility by one of Savannah’s very own, Catherine Grant. So, what’s offered there? Come inside with us to the newest ExperCare at 818 Abercorn to find out.

TURNER: This is exciting, Catherine. This is your third location?

 CATHERINE GRANT: Yes.

 TURNER: It’s downtown, historic Savannah.

 GRANT: Mmhmm.

TURNER: How did this come about? And, what does this mean for folks who live in the historic area?

GRANT: Well, we’re so excited. We’ve been around since 2009. We actually were founded as the Urgent Care Center of Richmond Hill, in Richmond Hill, but rebranded when we came to Savannah, which was in 2016, early 2016, with our first location in Savannah on Mall Boulevard. And, so, we’ve been looking in the downtown market for a number of years actually to find the perfect place where we have parking because we know that’s important — especially when you ‘re not feeling well – and came across this about a year ago, this opportunity and decided we were going to do a big renovation project and provide access to on-demand healthcare for the residents, the visitors and the businesses in the downtown community, so, we’re thrilled.

TURNER: So, what do you offer here at ExperCare in downtown Savannah?

GRANT: So, we offer all — it’s probably easier to say what we don’t do. But it is truly walk-in access to care for urgent care, for routine care, for occupational health. We see all age groups. We’re open seven days a week. We’re open extended hours. Everything from illness, to injury to routine testing sorts of things, vaccines, all sorts of things.

TURNER: Ok, since you’re talking about vaccines of course I need to ask you about Covid and the Covid vaccine. Do you do the Covid testing here and when the vaccines are ready will you be able to offer them?

GRANT: So, as far as testing, we started in this very early and so in the middle of March right when Covid testing became a thing. ExperCare was very involved and so, yes, we consider ourselves experts in the testing realm. We have rapid, antigen testing available on site at all of our locations including downtown. We added a car side visit which means patients who are having symptoms or think they may have been exposed are not actually seen in the clinic. We go to them and see them in their car. And we’re able to do that 15-minute test. We’re also able to send off a PCR test and get those results in as soon as 24-48 hours. And, then the vaccine, that’s all, that’s all the talk right now. So, the vaccine, yes, it should be available soon we’re all hearing. We are in line, signed up and registered to be a distributor of that and we hope to know more about it just as soon as details are available and how we can be part of that initiative as well.

TURNER: So, how did you get started in the urgent care business? Do you have a medical background or what is your background?

GRANT: So, my background. I was trained as a physician assistant, a PA. I’ve been a PA over 16 years now – I can’t believe I’m saying that. And so, trained and worked in several different areas, worked in plastics, worked in physical medicine, rehab and orthopedics and moonlighted some in urgent care. And, when I married my husband and moved to Richmond Hill there was such a need for healthcare. There was just no access to healthcare there. So, for on-demand healthcare. People had to drive to the ER in Savannah. And so, it was this beautiful sort of combination of the rebirth of the urgent care industry (we used to call them doc in the boxes, right, back in the ’80s) And, so back then it may have been more of a compromise to go there because nothing else was open. So, the rebirth of urgent care was less of a compromise and more of a first choice sort of thing. And so, as that industry was coming up we saw this opportunity in this community that needed healthcare. So, we decided, “We can do that,” and we can do it and deliver excellent customer service, excellent healthcare and obviously, we were right. The community loved it and they’ve just been rallying around us since then. So, we added back into Savannah very close to where I grew up in Mayfair and now downtown.

TURNER: That’s got to be really rewarding for you to offer this now downtown and see how this is growing and you’re serving the people you grew up with.

GRANT: Yes, it’s such a humbling thing to be able to give back and to be part of creating solutions in a community that you’ve grown up in and that you love and are passionate about. So, I have to pinch myself sometimes because it’s one of those things. I’m excited to get to do it. It’s not a “have to” kind of thing. It’s a lot of fun.

 

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Expert Care Starts with Talented, Experienced Leadership Committed to Service

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A true leader is more than just a manager of operations or administrative duties. Leaders inspire, influence and set direction. At ExperCARE, we have developed a leadership team that models our core values of integrity, enthusiasm, compassion, teamwork and loyalty. These values dictate our team members’ actions and responses at all levels of the customer experience from the moment a patient walks in the door until the final check up call.

Daily I witness our team leaders displaying their commitment to these core values and demonstrating how these values benefit our patients, our team and our success as an organization. It’s obvious from working with these individuals how their positive attitudes affect everyone around them, but I’m also so proud to see how their service-oriented actions affect our patients.

We have countless testimonials from patients who were impressed with how our staff treated them with kindness and caring. These patients describe our team members as professional and friendly. They are impressed not only with the convenience and affordability that they expect from an urgent care center, but by the extra steps our clinic takes like staying open to treat a patient who arrived just before closing and calling to check on patients after they have been seen.

Further, I believe that it is our leaders’ commitment to integrity, enthusiasm, compassion, teamwork and loyalty that prompted our nomination to Savannah Magazine’s Best of Savannah eight times. This recognition is affirmation that our leadership team assures the smooth functioning of our organization and has led to the growth that has allowed us to open two additional clinics in the last five years including our newest at 818 Abercorn St. in downtown Savannah.

Our leadership team has a wealth of diverse experiences that inspire our younger team members. For instance, our Medical Director, Dr. Robert A. Mazur, has practiced medicine around the globe including as the chief of emergency medicine at Ibin Sina Hospital in Baghdad, Iraq, while serving with the U.S. Army. Even before joining our team, Robert was impressing his peers and commanders with his integrity and commitment to selfless service earning him the U.S. Army Flight Surgeon of the Year Award.

Another example is Dr. J. David Carson, our Director of Occupational Medicine. The Savannah native has more than 42 years of medical experience including 22 years in emergency medicine. As a leader in his field, he was named the Medical Director of DeKalb County’s Emergency Medical Services and later the Medical Director of Memorial Medical Center. David transitioned into the field of Occupational Medicine, and after 18 years of practicing in this specialty joined us at ExperCARE.

Kari A. Smith, our Director of Business Administration, also has a diverse background in business administration that enhances our daily operations. After graduation with a B.S. in Health and Wellness from the University of New York at Buffalo, NY, Kari worked in fine art studio management, digital art sales, and fundraising for Hunter’s Hope Foundation, a nonprofit dedicated to raising awareness and research funding for Leukodystrophy, a rare genetic disease that is currently without a cure. Kari is a solution-minded, dedicated individual, who in addition to her personal and professional duties devotes her time to humanitarian efforts, leading mission trips to the Dominican Republic and establishing sponsorships for orphans.

Just from these three examples it is apparent that our leaders are passionate about healthcare and committed to caring for people. Each of their unique experiences enhances our delivery of quality, customer-service-oriented healthcare. It has been such a joy to work with this team and I cannot wait to see what we will be able to achieve in the future.

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ExperCARE Leads the Way as On-Demand Service Changes Healthcare 

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Urgent care centers like ExperCARE have been popping up across the country as shifting consumer demands drive the healthcare system to adapt to the needs of a more mobile and convenience driven society.

ExperCARE first opened its doors in Richmond Hill in 2009 when the emergence of convenient, on-demand healthcare was just starting to take root.  The Urgent Care Association (UCA) recently reported that the number of Urgent Care centers has grown from 6,100 in 2013 to 9,616 in 2019; a 58% increase. According to the UCA 2019 Benchmark Report, the presence of urgent care centers continues to grow and they recognized almost 10% growth in 2019 vs. the previous year. .

ExperCARE has grown along with the industry,  opening its second location in 2015 and a third location, in downtown Savannah, in 2020. What is driving the growth of urgent care clinics like ours?   Urgent care offers the convenient, efficient, and quality care that consumers want.

Like many urgent care centers, ExperCARE is open seven days a week with extended evening and weekend hours. We allow patients to book ahead if they prefer,  but the majority of our visits are from walk-in, on-demand service. The UCA report found that 92% of patients reported seeing a provider in 30 minutes or less at urgent care centers, with no appointment necessary. Compare that to the average wait time to see a primary care physician in Savannah (61 days) and you can see why urgent care centers now account for 29% of all primary care visits in the country.  ExperCARE is very comfortable and experienced with providing patients with the routine care they need to stay healthy.

Urgent care services are a cost saver for insurers, employers and patients. ExperCARE is in network with all major health insurance and also offers affordable cash rates.  After normal doctor’s office hours patients have two choices: emergency room or urgent care. A 2016 study in the Journal of Emergency Medicine found that ER treatments cost about 10 times more (an average of about $2,200) than treatment for the same diagnosis in an urgent care center (about $168).

Over the last five years, the number of primary care office visits have steadily declined as more patients have sought the convenience and money-saving services of urgent care. The innovation and competition created by urgent care centers has prompted traditional practices to offer more same-day appointments, convenient hours and communication methods. This is creating a future healthcare model that will be more responsive to patient needs.

Currently, one-quarter of patients seeking care at urgent care centers are unaffiliated with a primary care provider or medical home, according to the UCA Benchmark Report. Younger and often healthier patients aren’t looking for long-term relationships with care providers. These consumers, who may be paying out of pocket or paying high deductibles, just want to feel better fast and pay less.

Urgent care centers like ExperCARE are improving patient outcomes while reducing costs and expediting service. We are proud to be a forerunner in providing convenient, efficient and compassionate care.  Make ExperCARE your first choice for on-demand healthcare.

Video

https://www.dropbox.com/s/j63ahuflmm4uwxk/Evolution%20Future%20of%20Urgent%20Care.mp4?dl=0

Transcript of Video

The future of healthcare is going to look a lot like urgent care looks now. People are appreciating the fact they’re able to walk in without an appointment on their own schedule as opposed to working with appointments that are pre-booked weeks and months in advance that may or may not be convenient or based on the time that they need the service. So, we’re excited at ExperCARE to continue to deliver that access to healthcare at a super high level and give people not only want they need but also what they want when they want it.

Now urgent care is really being known as a reliable point of access in our healthcare system. With ERs being overcrowded and primary care physicians having full panels and inability to get in and not having extended hours and weekend availability, people need healthcare when they’re sick or injured. And so, urgent care has been a great solution to that. ExperCARE is really, we’ve responded to that. We’ve evolved with that and being able to both make an appointment while continuing to take walk-in services seven days a week is a huge part of why people continue to embrace urgent care and why urgent care isn’t going anywhere.

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ExperCARE Donates Thousands of Hand Sanitizers to Area Churches for Holiday Services

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ExperCARE is proud to have recently donated over 3,000 bottles of hand sanitizer to area churches ahead of their holiday services.

They say their primary concern is their patient’s health and wellbeing. “2020 has been a year of challenge and change for every business, family and person,” said ExperCARE CEO and founder Catherine Grant. “ExperCARE is grateful for the patients who choose us as their first choice for on demand healthcare. We want everyone to do their part to keep safe during the holidays and we’re happy to help in this small way.”

In an effort to spread holiday cheer and promote hand hygiene, ExperCARE is thankful for the opportunity to deliver hand-held hand sanitizers to 25 different churches in the Savannah and Richmond Hill area.

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We Keep Growing! ExperCARE Seeks To Hire More Team Members Who Share Our Core Values

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It’s such a blessing to be able to expand a business during an economic downturn and to be able to offer steady, fulfilling employment when unemployment seems to be climbing. With the opening of our newest ExperCARE clinic in downtown Savannah, we are excited to be adding new team members to fulfill new opportunities in our organization to serve the patients in our new market.

Since opening our first urgent care clinic in Richmond Hill, Georgia in 2009, the key to our success has been our team. In a business like ours where we are treating the sick and the injured, often because they couldn’t get an appointment with their regular doctor, don’t have a primary care provider or because an illness or injury happened outside of normal business hours, it is important to establish trust right away. The integrity, enthusiasm, compassion, teamwork and loyalty displayed by our team members not only makes our patients comfortable sharing their health history with someone “new” but also often leads to them recommending our services to others when they are in need. It’s how we earned accolades such as Savannah Magazine’s Best Urgent Care of Savannah, Bryan’s Best and Savannah Morning News Best of the Best, year after year.

We are excited to offer opportunities to add new team members to our award-winning team who share those core values and a passion for service. Experience in an urgent care setting is not as important as sharing the core values that align with our organization, our mission and our vision for delivering healthcare excellence in our region. At our locations, we offer urgent care, routine care and a full-range of occupational health services as well as comprehensive lab testing, digital x-ray and and access to the expertise of award-winning providers. If you are committed to learning and growing, have a passion for customer-service, are solution-minded and always asking “what else can I do?”-  we’re willing to train you!

Our state-of-the-art facilities offer access to the highest quality healthcare that is convenient and customer-focused.  We are open seven days a week, extended hours and most holidays to accommodate our customers busy lives. If you’re not from the Savannah area, we can tell you the many reasons why people choose to relocate and call Savannah home, every-day. The Lowcountry is known for its mild weather and warm winters, it’s rivers, beaches and gorgeous live oaks draped with Spanish moss. There’s a piece of history on every corner of every block in Savannah, but there’s also trend-setting restaurants, clubs and shops. There are several universities where you can continue your education and lots of options for affordable housing. Whether you’re young and just starting out in life, have a family or looking for a place to eventually retire, Savannah has something for everyone.

Now with three clinics in the Savannah area, our business is expanding and we are looking for those talented individuals who can help us to continue to grow. If that sounds like you, apply today by going to our website https://expercarehealth.com/about-us/join-our-team/

Watch the Video

Transcript of Video

ExperCARE’s truly a special place and it’s special because of the people who are on the ExperCARE team. It all boils down to our core values of integrity, enthusiasm, compassion, teamwork and loyalty. Those are fundamentally who we are. So, it all starts with finding those people on our team or who want to be part of our team that already possess those core values. It is such an exciting place to build a business, living in the Lowcountry. We have beautiful Savannah, the rivers, beaches; we have the ports and we have so much industry, so much history here. It’s such a truly special place. And, so, if you may be interested in a career in healthcare, whether you have experience or not, we always say we can teach you to do anything when you have those fundamental values that align with our organization.

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You Deserve On-Demand Access When it Comes to Your Healthcare Needs….

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What could be more immediate than your health? What could be a more pressing and time-sensitive issue? And yet, for decades the health industry expected patients to wait for hours in an emergency room or for weeks to make an appointment with their regular provider.

We saw this dilemma on the faces of my friends and family members who turned to us for help with their medical issues because they had nowhere else to go. It’s what inspired us to find a solution by opening our first urgent care location in June of 2009. The concept was simple, and effective. Quality, on-demand healthcare. No appointment necessary. No long waits. You can use your insurance, or pay affordable cash rates. But above all, access to quality healthcare you can trust, before a small problem festers and becomes a bigger one.

Nearly 12 years later, ExperCARE’s continuous expansion and growth supports the concept of  on-demand healthcare filling a much needed void in our healthcare system and in our communities. In a country that has same-day delivery for goods and services and instant delivery of entertainment, why should we wait three weeks, and sometimes three months(!!) to address a medical concern?

And yet, around the country, many people continue to wait because they don’t have access to the type of on-demand, high-quality healthcare that ExperCARE provides. According to a Merritt Hawkins study in 2017, a survey conducted in 15 major cities and 15 mid-sized markets of the United States, on average, it takes 24 days for new patients to get an appointment with a physician. That wait is even longer in Savannah, which averages 35 days. The study found that even cities with the highest doctor-to-patient ratios had long wait times.

Patients seek on-demand healthcare because of their busy schedules and the unpredictable nature of illnesses and injuries. Many can’t afford to take time off work to see a doctor or don’t want to cash in their hard-earned vacation time to sit in a waiting room.  This is one reason why our customers and their families love that we are open seven days a week, extended hours. In addition, our facilities are also open throughout the workweek to maximize availability when it is most convenient!

Did you know that at ExperCARE, we also partner with and support employers with their occupational health programs by offering a full-range of services such as drug and alcohol testing, physicals, PFT’s, audiometry, immunizations and experienced workers compensation injury evaluation and management. We understand how to serve both the employer and the employee while treating the injury appropriately and efficiently, minimizing the need for lost time, OSHA recordability, and unnecessary work restrictions.

ExperCARE’s most recent expansion and continued growth is proof that this model is benefitting not only patients and their families but also employers, providers and insurers by decreasing crowding in Emergency Departments and offering an effective alternative to healthcare access.

The fact that all major insurers have embraced our delivery model is just another example of how ExperCARE’s model of on-demand access to healthcare is also benefiting the insurance industry. The consumer-driven business model saves insurers money because people are more likely to seek non-emergent medical attention in an appropriate setting such as an urgent care versus an Emergency Room, if it’s accessible, convenient and affordable. Early detection and treatment could head off a more serious illness that might result in more expensive hospitalization or emergency care.

ExperCARE’s access to healthcare model is the wave of the future. Stop by and see Why!

Transcript of Video

We’ve been delivering care since June 1 of 2009 in Richmond Hill. I had moved to Richmond Hill not too long before that. At the time I was seeing friends and family members in my kitchen sometimes because there was nowhere to go.

There’s such a need for on-demand medical care. This whole idea of retail medicine and on-demand health care when you need it that’s not a compromise was an industry that was being born again and so I think the complement of being in this community that had a need with an industry that was on it’s way up was really an exciting time.

So, June 1, 2009 we opened our doors in Richmond Hill. And the second location is next to Dick’s Sporting Goods in Savannah right on Mall Boulevard. And our third and newest location downtown on Abercorn. It is so exciting. Who knows where we’re going to go next? Stay tuned.

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Mayor Van Johnson Welcomes ExperCARE to Downtown Savannah During Ribbon Cutting Ceremony

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It’s official! We are OPEN for business! Mayor Van Johnson helped us in celebrating the official opening of our new historic Savannah location with a ceremonial ribbon cutting on Monday, November 23rd. Also in attendance for the Ribbon Cutting, ExperCARE’s Medical Director Dr. Robert Mazur, Director of Occupational Medicine Dr. David Carson, ExperCARE’s Founder and CEO Catherine Grant, Co-Founder and President of Grant Homes, Inc and Grant Built, D. Scott Grant, and several other members of our award-winning, ExperCARE team. Thank you to Savannah’s WJCL and Connect Savannah for covering this milestone event!

ExperCARE’s newest clinic will be the first of its kind in the downtown area, expanding its reach to downtown business owners, residents and out-of-town visitors. Thank you Savannah for the warm welcome, visits and letters making us feel right at home in downtown Savannah. This is ExperCARE’s third convenient location in the area.

Scott Grant of Grant Homes, Inc and Grant Built was the mastermind behind the incredible building renovation project which was done in partnership with the principles of commercial real estate company, Gilbert & Ezelle, a Cushman & Wakefield Alliance partner.  Gilbert & Ezelle are now located and operated on the second floor of the building with ExperCARE occupying the ground floor. The newly renovated, 2,000-square-foot clinic at 818 Abercorn St. is now open from 8 a.m. to 7 p.m. Monday through Friday and 8 a.m. to 4 p.m. on weekends. The state-of-the-art facility is equipped to handle a full-range of heath care needs, including but not limited to urgent care, such as illness, injuries, stitches/splinting and a full range of lab services, as well as routine care and occupational medicine such as physicals, drug and alcohol testing, PFTs, audiometry and access to an experienced board-certified provider, every hour that they are open.  ExperCARE offers digital x-rays on site that are overread by a board-certified Radiologist every hour they are open.  In addition, all types of COVID testing, including rapid antigen testing, PCR testing and antibody testing.

ExperCARE is In-Network with major health insurers and never requires an appointment. However, for patient convenience, you can book ahead on their website.  Affordable cash rates are also available. ExperCARE is locally owned and operated with three locations. The Richmond Hill clinic opened in 2009, followed by the expansion into Savannah on Mall Boulevard in 2016 and the newest downtown location on Abercorn Street in 2020.

To learn more about our services, our team, or see the answers to our frequently asked questions, please explore our website!  We look forward to serving you and becoming your most-loved healthcare resource in the region!

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